Call center headset reviews.

Originally developed in 1910 at Stanford University, interest in headsets did not expand until after WWI, when the U.S. Army purchased a handful of them for pilots. Headsets are headphones that have been combined with a microphone. There are two variations: single or dual ear. The device works just like a speakerphone, but with better call quality.

A hands-free method of communication, headsets increase operator efficiency and productivity. Without having to bend the neck to hold a receiver, they can also make things a little easier on the neck and shoulder muscles. With hundreds of models to choose from, there is something to fit every call center and every budget.

This white paper will explore the following:

• How headsets are designed
• How to select the right headset
• Key terminology
• The pros and cons of various models