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Customer Service Questions & Answers

Live Answering Service & Your Company

Why does a business need a live answering service? First, if your hours of operation are 24/7, you are going to need someone to manage your calls when you are not available. Even if they are not 24/7, customers will call your business when you are closed, out to lunch, or otherwise unavailable. You need your service to be live. The difference being are your calls answering live or by voicemail. You need an actual person to reassure customers you will be there for them and to answer and respond to any sales calls if you are here or if you are not. Hiring an employee in-house for this task is an expensive endeavor. Our live staff is professional and cost effective alternative to hiring un-necessary staff for the same purpose. We will be able to take messages, patch calls through to your on-call, etc.

If your business cannot manage your overcalls during the day and these calls are going to voicemail or automation, we are a great alternative and an affordable alternative your business needs to grow. Our operators become your staff and are able to answer basic questions about your business. If you are in need of more advanced service (i.e. order processing, package tracking, etc.), our advanced call center can manage your needs. If the growth rate of your business is more than you can handle, you need to consider outsourcing to Specialty Answering Service. We can be your total solution now and for years to come. With our advanced capabilities, your business will never outgrow our service.

To download our pricing, fill out the contact form below. You may also call us direct at 1-888-532-4794 or click on the "Live Chat" box to the left if available for more immediate assistance.

Please note that fields marked with a "*" denote they are a required field

Why Choose Our Us for your Company

Hiring the right company to manage your calls can be tricky. If you are looking for the cheapest service, remember that those operators are going to be projecting the image of your business when you are unavailable and have an huge impact on your customers perception of your company. Would you want the cheapest doctor performing surgery or a contractor who is mediocre but they are cheap. Contracting with an answering service is much like hiring an employee, you need them to meet and exceed your requirements.

On the other hand, sometimes the most expensive service will not work for your business. Specialty has figured out the correct formula between low priced and expensive to provide your business with the best service for the best price. As an answering live service (non automated), we are able to manage everything from simple message taking to complicated applications such as tech support and customer service. Please give us a call direct at 1-888-532-4794 or e-mail us at info@specialtyansweringservice.net to find out more about what our we can do for your business.

Try Our Answering Service for Free

If you are looking at this page, you fall into one of two categories:

  1. You have a service that just isn't doing the job and you are looking for another service that has a better grasp on your business.
  2. You still use voicemail or answering machines to manage messages for your business and are looking for a live answering service to manage your calls.

Either category you fall into, we can help. Specialty Answering Service is proud to offer our two week free trial to new clients. If you have an answering service, forward to us instead of forwarding to them and compare how we manage your calls compared to your current service provider. If you don't use an answering service, forward your phones to us and experience how a live operator answering your calls can increase your leads. For more information and to find our how to get your business started for free, please visit our answering service free trial page.

National Live Operator Answering Service

We are available to serve every business all across the United States and Canada and we are available in your area. We are able to provide you a toll free telephone number (800, 888, 866) to forward your telephone to our call center. We specialize in many industries and have the lexperience to answer telephone calls for all businesses and industries.

Service Associations We Belong To

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