Live Answering Services

Live Answering Services Are Better Than Automation

Your missed phone calls could be costing you business. Specialty Answering Service can help your office by professionally answering your calls in our live answering services. Because we insist on extensive receptionist training, adequate staffing, and the latest in equipment; our customers and their callers enjoy reliable and professional service time after time. We are proud to offer a number of services, such as:

• Live Operator Message Taking
• Appointment Setting
• Service Call Dispatch
• Order-Taking
• PBX Support
• Custom IVR Solutions
• Providing Toll Free Numbers

Specialty Answering Service was created with the needs of the small business owner in mind. We realize that first impressions can make or break a customer relationship and we know our operators are many times the first interactions customers have with your company. Every telephone call counts and we treat each call as if it is your most important call. Specialty Answering Service is much more than just basic messaging services, we are able to offer complete call center services to help your customer requests, whatever they may be.

Live Answering Services Provide Virtual Secretary Support

Because of the wide-ranging and sometimes complex needs of today's businesses, our on-demand services go beyond simply answering your phones. We aim to provide the same level of support as a professional secretary in your office, except we are active 24 hours a day and provide the same functionality for a fraction of the cost. Some of the benefits of virtual secretary support are:

• Low Overhead Cost
• High Call Volume Capacity
• Easy to Customize Options
• Live Receptionist Services
• 24/7 Professional Answering Service
• Call Center Services
• Toll Free Services
• Hosted Services (PBX, IVR, Hosted Receptionist)

Our operators are experienced in providing useful and affordable support for a wide variety of industries. Furthermore, our customer support staff is experienced in customizing your account to best serve your individual needs. Whether you run a cleaning and restoration company and need emergency dispatch or are a physician in a medical office needing nighttime support – you can trust our operators with your phone calls.

Affordable Assistance with After Hours Calls Using Live Answering Services

Like many of our customers, you may only be seeking an answering service to help you with a handful of calls that come in overnight. Or perhaps there are certain periods of the day when incoming call volume is just too much for your staff to handle alone. No matter how little or how frequently you need our service, our call centers are always available to take the call.

After a call is received, you can opt to have a call transferred to a specific destination or department within your company, if available. If the staff member or extension does not pick up, or is unavailable, we can take a message and assure the customer that they will be contacted shortly. If you would prefer, we could have all incoming calls handled this way and the messages dispatched to you by email, fax, text message, or other method.