Live Operator Answering Service

Live Operator Answering Service

Our live operator answering service offers prompt telephone answering 24 hours a day, 7 days a week. We know a live voice is important to your callers and we strive to provide your business with a friendly and professional live operator service staffed with customer service representatives who are knowledgeable about your account and your protocols. We love to see businesses grow and we are ready to serve your company through a wide variety of services, many of which begin with our live operator answering service.

Beyond Live Operator Answering Service

A live voice on the other end of your calls is just the start of our service. Many customers require needs that have evolved past basic answering service and message dispatch. In addition to live operator answering, we also offer:

• Inbound Telemarketing: Let our operators act as your sales staff, getting valuable lead information from your callers and using your sales script to turn your callers into customers.
• Order Entry: Capitalize on each phone call by having our operators enter customer orders directly into your website. No need to dispatch the call to you when we can do it for you.
• Appointment Scheduling: Our operators can schedule appointments on your website or we can use our own web enabled interface that you can access.
• Voicemail: Many times, voicemail is a necessity for complex call scripting or for businesses looking to save money by having their callers greeted by automation with the option of a live voice. We can combine out live operator answering service with voicemail to ensure your callers will always have an option to speak with a live operator to manage their request.
• IVR: Interactive Voice Response (or IVR) services are a necessity for complex call scripts. We can setup an IVR system with a series of prompts and tie it into to any Oracle or SQL database you may already have hosting your data. This can also be combined with our live operator answering service.
• Reservation Lines: Our operators can answer calls for your reservations, meetings, RSVP, events, and more. We an process payments, give attendees information, and more.

Nothing Beats a Live Interaction

Specialty Answering Service has been providing a superior live service for years to a wide range of businesses. We have the experience to setup accounts in a fashion that we know will work best. We work within your existing protocols to come up with an answering service plan and many times have the ability to get your account up and running within 24 hours (though some advanced call center accounts that require more than basic live operator answering service can take more time).

We have experience answering for many different industries and business types including:

Getting Your Messages To You Quickly

Our staff understands how important each phone call can be. We have systems in place within our call center software so the operators understand what calls you need to be contacted immediately for. Our call delivery methods include:

Years of experience in dispatch and live operator support has given Specialty Answering Service the ability to seamlessly answer your telephone calls. Contact us at 1-888-532-4794 with your needs and find out how easy it is for us to develop a customized service to suit your needs.

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