Live Operators

Live Agents Will Answer Your Phone Calls

Successful companies know how important it is for their customers' calls to be answered by a real person, not voicemail. Not only can having a live operator to assist in answering your calls improve your organization's image, you will notice more of your callers leaving messages. When a caller reaches a voicemail recording, they are a lot more likely to hang up than if a real person offered to take a message for them instead.

Enjoy 24/7 Answering with a One Of Our Operators

One of the main benefits of using our answering service is that all of our call centers operate around the clock, every day of the year. This is of great importance to companies that need a point of contact for their customers no matter what time of day as well as companies that operate at night and need dispatch assistance.

Beyond simply answering calls and taking messages, our operators can offer a wide variety of other features such as appointment setting, order taking, and advanced call center services. We can even support integration with your organization's IT system and can access product information, customer databases, order entry forms, and much more if needed.

Live Operators Provide Emergency Support

Many companies and organizations with regular business hours need a way to be notified of urgent matters immediately. Specialty Answering provides live support for these types of users in many industries, such as:

• Medical Offices: We can contact Doctors and other health professionals directly in the event of a caller reporting a medical emergency.
• Towing and Roadside Assistance: Calls requesting dead battery, towing, lockout and other roadside assistance services are dispatched to on-call staff members.
• Security: Companies providing security patrols can have our operators call on-duty staff to check in, promoting safety and reliable protection.
• Site Monitoring: Active response services have us follow your specified protocol when our staff is alerted of a specific occurrence. For example, operators can contact an HVAC tech when heating or cooling systems in a certain area fail.

Skilled Operators Ensure Dependable Service

Unlike other companies, we insist upon extensive training of our staff even before they start working in one of our call centers. Training ensures proficiency in using our communications technology, as well as understanding how to use various forms supported software employed by our customers in their own in-house information systems. This means that no matter what assistance your company needs, our live operators are able to work well with your existing IT infrastructure.

Our Answering Service Professionally Represents Your Business

We know how important your customers are to you, which is why we live support around the clock so we are available whenever you need a live receptionist. Forwarding your phones to our call center means your business is always in great hands. Specialty Answering Service is a very affordable service that can be utilized by any business, large or small, and make a great impact to their bottom line.

Using our service always give your customers a way to reach you, enabling constant contact with your company. If you are small business, our live service enables you to do business anywhere while still presenting yourself professionally. If you are a large company, hiring a live operator service and outsourcing your in house receptionist services is a great way to cut costs while adding extra live communication lines that you may not already employ (such as click to call services or live web chat).

Outsourcing to Specialty ensures that your businesses is always being represented well, even when you are not there to represent it and take the telephone calls yourself. Our live operator service can be your main office, your backup receptionist or your overflow call center. 24 hours a day, 7 days a week, we always answer your calls live, professionally, and provide your callers with the most professional customer care services.

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