Live Service

A Live Operator Service Helps Capture Leads

Specialty Answering Service is run by people who understand what small businesses need. We believe we are the best live answering service and our staff is available to answer your telephone calls 24/7/365. We know that customers do not like listening to voice mails and will most likely hang up without leaving a message. We also know that not being greeted by human being does not make a very good impression on your company when the customer has no one to talk to but a machine. A contact center backed by a live voice is the key to business success.

Being a small business owner, you have a lot to deal with everyday. Internal issues such as payroll and human resources and customer issues such as billing and customer service occupy most of your day. Small business owners simply don't have the time to answer their telephone calls. Having so much to do does not always make it convenient to answer the phone every time it rings. Most people do not like listening to voice mail and most of the time will end up hanging up instead of leaving a message. Sending calls to voice mail may seem like the easiest and most cost effective option, but your customers will not like it. Our service, backed by live operators, will capture your leads and handle many business activities.

You Need Specialty Answering Service

Specialty Answering Service knows the best choice your company is a non automated live service. This is not just our opinion, but it is backed by research that most customers are not happy with automated answering systems that make them listen to a long selection of options (i.e. press 4 for her and 7 for him) only to find that they get lost and not hear what they are even looking for. Many customers - both current and potential - will hang up on automation or on a service that is not live. A caller will always prefer to speak with an operator rather than dealing with all the confusion of an automated system.

Dealing with your issues with a person trumps leaving a message. This is true for both live answering services and live call center or contact center services. Instead of having to put someone on hold it would so much easier to just have an operator explain that someone will call them back as soon as possible and take a message for you. Live operator answering services work to your advantage and can help to make your business seem more capable and trustworthy. We will make it possible for you to take your time at work and take calls when you are ready. We can help:

The term answering service is all encompassing - and the term best live answering service is reserved for the best; from an automated voicemail with bells and whistles to a living breathing human being answering phone calls. The most professional and effective option is that of a live service. When a service is live, like ours, it is staffed with a well qualified human voice at the other end of the line. Operators prove the best able to capture the most leads, provide the most professional image and give any business a distinct edge over its' competition. Automated answering services lose approximately seventy percent of all calls. With only a thirty percent success rate, voicemail is not an option. Specialty Answering Service is three times more likely to capture messages and is there to dispatch calls needing immediate action.