Medical Call Center Services

Medical Call Center Solutions

Specialty Answering Service has created a medical call center truly dedicated to the needs of the physician and the medical specialist. Your medical practice needs a reliable and caring service, capable of projecting a friendly and responsible attitude towards your patients while managing dispatch of your urgent messages with surgical precision. Let Specialty's medical call center be your call center. Here are just a few reasons why our service reigns supreme over the industry.

• Your practice's calls are answered by trained and responsible personnel
• Our medical call center is available for your medical office 24/7. If you run a small medical practice and get overwhelmed with managing incoming calls while dealing with your patients, or have a large practice and simply need us for after hours support, we'll be here
• Our medical call center is HIPAA certified
• Immediate change of on-call staff if necessary
• Equipped to manage calls for all variety of residents, doctors, medical specialists, and physicians

More Information About Our Medical Call Center

Our medical call center is ready to serve you. We are fully-staffed with customer service specialists trained to meet your every need. We know that with our help, you can improve your medical practice's reputation and raise your patients a new level of medical excellence. Contact our medical call center today and let us help expand your practice! With any medical practice, word of mouth is the most powerful tool to acquire new long term patients. The superior customer support we provide is just what you need to boost your patient network - we are here to serve you.

Just use the contact information on the right to contact a call center representative or get more information by filling out the contact form you see below to receive a price quote.

Medical Call Center Solutions

Our call center gives medical practices a quality service they need and an affordable outsource solution for their medical practice. We use the most up to date call center telecommunications technology to provide medical practices around the clock service and your patients access to information and your staff at a moments notice. Nights, weekends, or whenever your office staff cannot answer the telephone, our medical call center will provide your patients a triage service and medical health advice hotline if necessary. We deliver a full spectrum of call center medical services and cost effective solutions for hospitals, health insurance companies, physicians, medical practices, and home health agencies.

Our medical call center works with your office to assure that every telephone call is handled with the utmost urgency and security, without a large price tag. Our medical call center specialties include the following.

• After Hours Call Center Coverage: Nights, weekends, at lunch, or as an overflow call center, our medical call center professionals are here to support your office staff through urgent dispatch and following your protocols.
• Exposure Hotline: We can setup a 24/7 hotline to manage occupational exposure questions and any questions related to exposure to any poisons or substances on a local or national call center level.
• Bilingual Call Center: We can offer call center support in English and Spanish as well as multilingual support. We are a great call center solution for international health companies including travel and international health insurance businesses.
• Outbound Call Center Services: Our medical call center can work with your current system to perform all types of outbound services including home health monitoring, appointment scheduling, appointment follow up, service follow up, customer surveys, and compliance monitoring.
• Flu / Disease Hotline: We can setup a flu reporting hotline to help medical organizations track medical outbreaks and statistical analysis of disease reports.

With Specialty's medical call center, you will increase referrals and enhance patient satisfaction, all while reducing your operating expenses. Our medical service was founded to ensure patients are treated with compassion with every call and each message is treated as urgent. For doctors, hospitals, physicians, and medical health facilities, our medical call center is the key to your continued success.