Medical Patient Screening

Patient Screening Services

Today's hectic medical world perpetually leaves doctors with too little time for each patient. Because of this, the patient screening process has become more valuable than ever. Our answering service's medical patient screening can help to free up time by clearing your phone lines and waiting rooms. Specially trained call center operators handle patients according to customizable training guidelines provided by you and efficiently dispatch their calls/requests to keep your practice running smoothly.

Getting patients the specific type of help they need not only saves you valuable time, but increases patient satisfaction and retention. Depending on your specialty, we can screen patients for things like drug compliance and coordinate information with your office to make sure that every patient you see is ready. We can talk to patients before they arrive so that by the time they are in the office you will know exactly what is going on.

Benefits of Outsourcing Medical Patient Screening

As more and more people live longer and longer, doctor's offices and hospitals are becoming consistently overcrowded and understaffed. It is important that the doctors and nurses that have the ability to give customers care are performing their medical duties, not answering phone calls that can be handled by trained answering service staff. With our detailed training process, many callers never realize that they have reached a call center instead of the actual office. There are many advantages to having your staff focus on their medical responsibilities while we handle the medical patient screening:

Medical Patient Screening Handles Many Jobs

You may be pleasantly surprised by how much time you can free up taking advantage of our medical patient screening service. In addition to our baseline screening service, we provide a wide variety of solutions for your medical office:

• Scheduling Services: After screening each patient's call, we can use our live scheduling calendar to organize your appointments.
• Live Answering 24/7: We can provide live answering and screening around the clock so that you will never miss out on or alienate customers.
• Clinical Trial Recruitment: Let us help recruit qualified participants for any clinical trials you may run.
• Referral Tracking: Make sure that patients have obtained the proper authorizations before scheduling an appointment.
• Reminders: Send automatically scheduled reminders or follow-up calls to patients if questions should arise.

Contact our answering service today to see what services we have to aid in your medical patient screening process.