Messaging Services

Messaging Services

When utilizing our live answering service, you are empowered by 24 hour control over your business communications by being tied into our professional messaging services. Regardless of whether you are in or out of the office, our custom solutions are designed to provide you and your staff unparalleled service. We offer a number of useful and affordable features to serve you and your customers:

• SMS text messages of missed calls: Our messaging system is able to send your messages to you via email or SMS text message on your cell phone.
• Online entry of caller data into a support ticket: We can take messages and input those messages into any online system you may already have to track support tickets.
• Emergency paging and dispatch: If you are any type of service business who needs emergency messaging services or looking for a medical messaging service, we pride ourselves in our professionalism in all message relays, urgent or non emergency.
• Rotating on-call lists: If you give different messages to different staff members depending on the day or the hour of the call, we are able to program your schedule to make sure the right staff member gets the message.

Virtual Office Services Keep You Connected

Our goal is to allow your staff to be as productive on the road or in the field as if they were working from the office. An organization with a highly mobile and well-informed workforce is better able to serve its clients. Customers are more content knowing they can easily get in touch with you, especially when urgent matters arise. When greeted by our professional call center operators instead of a voicemail, your callers know you value their call and their business. Our virtual office staff are essentially your own receptionist working for your business. The receptionists take your messages and route them to you or members of your staff accordingly. If you prefer a mix of live messaging and voicemail, our call center agents can also route callers to a voicemail system hosted on site or to your own voicemail system.

A good virtual office system is one that provides you with the right information to do your work, regardless of where you are physically located at any given time. We support this by alerting you when you have missed a call, helping you reply to customer inquiries, scheduling appointments for you, delivering needed information to appropriate contacts and departments, and much more.

Virtual Receptionist Services Save You Money

When deciding to implement any new technology or process, it is wise to consider its cost in both time and money. In addition, you need to evaluate the alternatives and compare their costs and benefits as well. This is where we feel our live operator messaging services can really save your company money. Putting someone on the payroll to answer calls, patch them out, or take messages all day is underutilizing your staff when you consider the more productive tasks they could be working on.

Because we have a highly trained staff of operators in our professionally managed call centers, we can provide your business with virtual receptionist support for a fraction of the cost associated with hiring someone in-house. Because of the size and strength of our personnel, we can accommodate periods of high call volume that may be beyond what your office can handle. It is important that these calls are answered in order to maintain customer satisfaction.

Messaging Services For Urgent and Emergency Situations

When your customers contact your business, they expect to have their telephone calls answered by a staff member that understands your business and is able to respond quickly to their requests. This idea holds true in normal day to day business calls and especially with emergency telephone calls and urgent contact requests. When your receive urgent phone calls, no matter what time of day, you need a messaging service that you can count on. Passing emergency messages to your on-call staff is what we do best. Weather you are a trade company, a service company, or need medical specific messaging, with Specialty Answering Service, you get a business partner that understands the importance of all messages, especially those that are emergency or urgent.

Whatever type of message management your business is looking for, we are consistent in how we manage your urgent requests as well as your more routine messages. Every telephone call is as important as the last and each is handled with the same level of professionalism.

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