Multilingual Call Center

Multilingual Call Center

With Specialty Answering Service's multilingual call center, you will be able to capitalize on every market and be able to reach every nationality with your service. Specialty Answering Service offers multilingual call center services (including English / spanish Bilingual services) that help you reach out to customers and grow your business by reaching new markets.

In the United States, it is important to be able to reach customers by being able to answer calls in every language. While the predominant second language in the United States is Spanish, you should also be able to answer calls in other languages such as Cantonese, Mandarin Chinese, Russian, and French. If you are not reaching every customer you can, you are missing many opportunities to grow your business. We help you reach a new market. From sales help to customer service to order processing, we are able to help you sell your services to a new community and a new market.

How Do We Hire So Many Multilingual Operators

Many of the operators at Specialty Answering Service have language specialties which include English, Spanish, and French. These three languages are a necessity for us to reach customers all across the United States and Canada, and are also an asset to our customers who need operators to be able to speak other languages. For all other languages, we have contracts with third party language services where operators outside of our service translate the callers requests and speak to our operator, much like a translator would. The third party acts as a liaison between the customer and the multilingual answering service operator.

Though we are specialists in many languages and fluent in many languages, there are some languages we must use a third party operator if we don't have the call center agents at our facilities that speak the languages or they are unavailable. Our integration with our third party translation services is so seamless your callers will leave with a professional and personal experience.

We are proud of our multilingual call center services. Our managers and our staff all follow standards of excellence which allow us to bring the most superior contact center services to our customers. If you need bilingual support to reach out to the Spanish and Hispanic community, or you need more specific language support for your inbound telephone calls, our multilingual call center services are here for your business.