Office Phone Answering Service

Office Phone Answering Service, Telephone Answering Service

If your office phones are ringing and left unanswered or they are being answered by voicemail with no option for an operator revert, you need the help of our office phone answering service. Having an office is great, it gives your customers an opportunity to visit your site and talk to you face to face, but what happens when you are trying to grow your business and your phones are not being answered. Specialty Answering Service can help with your phone dilemma by offering a comprehensive nationwide 24 hour answering service. We have thousands of clients in hundreds of different industries and have the experience to represent your office just as you would. When your office phone rings, it's an opportunity to grow your business. Our answering service helps make sure that each call is not a missed opportunity.

A Focused Answering Service

Our receptionists are focused on your needs and we setup each account to streamline the phone answering process which makes our operators truly act as extensions of your office. You never have to change the protocols you are already following in your office to utilize our answering service. We customize every solution to focus on your needs and we are available 24 hours a day representing your office. We care about your business when it is in our hands (or our phones). From training programs before we answer your calls to recorded phone calls to evaluate quality, our programs are all custom designed to meet your specific office phone answering needs.

Your Office Phone Calls Are Handled Correctly

It is essential that each phone call we receive routed from your office is handled with the same professionalism as it is handled in your office. Any messages that are skewed or contain the wrong phone numbers or information make you look unprofessional. We strive to handle each call correctly by having our operators take their time with your callers. We never want to rush your callers off the phone. We answer calls in your company name, get all call details as you specify, and correctly follow your protocols about how to handle your phones.

Beyond Office Phone Answering Service

We have the experience necessary to answer office calls for a variety of business types from medical offices to contractors. If you have an office and you have a phone, our service can benefit your company. Not just because we provide a live voice, but because we can take calls from start to finish. In addition to phone answering, we can also handle:

• Inbound Call Center Services: Includes live customer support, appointment setting, customer care, help desk support, dealer locate, registration services, third party verification, hotlines, surveys, and more.
• Order Processing: Have our operators take and process your orders by using your own ecommerce web interface or an interface we provide on our site giving our operators direct access to your products or services.
• Customer Service: From complaint resolution to billing dispute resolution, if you give our operators access to your intra office systems through a web based logon, we can follow your procedures or escalate calls via any ticketing system you have in place.

Specialty Answering Service provides a highly customized and cost effective office phone answering service solution. Contact our sales office today at 1-888-532-4794 to see how outsourcing to our service can help grow your business.