Online Order Entry

Online Order Entry

Customers appreciate being offered choices, and allowing your customers different ordering options is no exception. Although ordering products and services over the Internet continues to be a very popular method, a great number of buyers prefer to order over the phone. By utilizing a telephone-based online order entry service, you open your business up to more sales opportunities. Our call center operators can offer you this service by using your existing product catalog and online order form.

Without a doubt, accepting orders 24 hours a day will increase your sales. We can help you by having our telephone operators interface with your online order entry system or setting up an online order entry platform on your behalf for our operators to log onto and process orders. Orders are entered in a secure online platform. Reduce the load on your own staff by managing your customer service and sales calls by outsourcing to our capable call center service.

Live Operator Online Order Entry is Cost Effective

When you choose to have our professional staff take orders for your company over the phone, getting an account setup is easy and inexpensive because our order entry call centers can access your existing web-based order form. If you do not currently have an online order form, we do support product catalogs in a variety of other formats. For example, customers can provide us with a spreadsheet of individual product names, prices, and information. We can also setup a secure page for our operators to process orders and payments that uses our payment gateway.

Deciding whether to outsource your telephone ordering department or handle it in-house is usually a simple choice. Some of the reasons companies frequently decide to contract our order entry services are:

• 24/7 Availability: Our live call center agents are available 24 hours a day to take your telephone calls and enter their order information online.
• Support for High Call Volumes: If you are advertising in a DTV medium (Direct Television Advertising), running infomercial's, or any other marketing plan that generated high inbound call volume, we have call center facilities that are large enough to handle even the most abrupt increases in volume.
• Trained Sales Oriented Operators: Our operators are trained to follow your script and act as an extension of your office.
• Affordable Rates: Our rates are all per minute and we have add on services such as live chat, email monitoring, and offering our own payment gateway to process your online orders. Save money by outsourcing to our service.

Online Order Entry with Catalog and E-Commerce Support

Beyond simply inputting customer data, such as payment information and shipping addresses, our operators can answer questions that your buyers may have concerning your products. This is because we can provide full sales and customer service support along with taking orders. Some of the e-commerce services we offer are:

• Following Customer Service / Customer Care Scripts
• Follow-up Calls & Surveys
• Up Selling, Cross Selling
• Providing our own Payment Gateway for Customers to Utilize

If you prefer us to act as a receptionist and forward any order inquiries to your staff, we can do that too. We can either accommodate these orders in the same manner as we would a physical product catalog, or pre-qualify a lead based on your specifications and then patch the call out to one of your staff.

Oftentimes incoming calls are generated by various sorts of advertising campaigns. We can help you with product support as well as orders for other types of businesses. Our order entry service is not limited to ecommerce or catalog businesses, this kind of support is especially popular with marketing financial, legal, and other professional services.

Our order entry services help you reduce wasted time and increase efficiency by managing your order taking. Let our skilled call center operators interface with your online order entry system and help reduce wasted time and increase productivity at your business.

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