Need More Information?
Order taking is the toughest part about owning an e-commerce store. Though most customers will process orders online, you still need a way for people to reach you. If you are not available 24/7, give us a call at 1-888-532-4794 or fill out our contact form.
- Order Taking Call Center
- 24/7 Solutions
- Capable of High Volumes
- 24/7 Service
- We Can Give You a Toll Free Number
- Increase Revenue
- Experienced Telesales Representatives
- Sophisticated Reporting
- Cross Sell & Up Sell Scripts
Adding A Customer Service Number To Your Website Backed By Our Live Operators Can Help Facilitate The Online Ordering Process & Increase Sales
The internet has changed the face of order taking. When a person ordered a product or service in the past, they usually did so by talking to a sales rep. The internet has eliminated the need for a live operator taking orders. Online order taking is easy, fast and best of all it's free. There is no more having to pay someone to sit and take an order!
If only things were that easy. While it is true that orders can now be placed online, many people still feel uncomfortable placing their financial information directly into a website. This is a major reason that some websites lose potential sales. In fact over half of the people who visit a website and begin to full their shopping cart fail to make a purchase. Id your website as effective as it can be without a real person "being there" to facilitate the order process?
Outsourcing To Specialty Is Easy & Effective!
Letting customers complete orders through strictly online channels with no live operator backup. When we have your back, online order is an extremely valuable tool. While more and more people are becoming comfortable with doing business online, a call center is there to aid those who are not. The internet while an amazing tool does not have the advantage of a live, persuasive sales person there to "close the deal". People are reluctant to place an order online because they fear
- Credit Card Fraud
- Identity Theft
- Email Spam
- Recurring Charges
- Product is not in front of them
We are aware of the public's reluctance to totally embrace and trust the internet. They also are aware of how valuable a tool a website can be to a product or service. We have created the perfect marriage of live operator call center service to back internet based order taking. Our experts will answer the telephone call (or live chat request) with a pop up of the clients website. Our operators can place the order; help the client navigate the website, or just get a message to the proper people. We can also answer FAQ's that are often overlooked when a visitor is on a website.
We Help Increase The Percentage Of People Who Will Complete The Order Process
A website can more than double its effectiveness with two easy steps. The first step is to add a live chat feature on a website. Live chat encourages dialogue between a site visitor and someone who is knowledgeable about the goods and services that the site has to offer. With us managing your live chat communications, clients that are visiting a site have a lifeline to a human being there in the company. Live chat monitoring is available twenty-four hours a day, seven days a week. In addition, we have our operators that are there to answer any questions that a visitor to your website may have. A website without live chat does not operate at its optimum level. In addition to live chat, we also offer a live voice to help supplement the effectiveness of any website.
A live operator handling calls is a feature that any website needs standing behind it. All that needs to be done is to have a toll free number added to the site and our answering service to answer your calls to increase sales. The set up is simple, and so is outsourcing! Our operators can place orders directly on your website e-commerce platform. It couldn't be easier. E-commerce websites coupled with live operator order taking is the perfect marriage to help a business increase their sales.
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