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Outsourcing is efficient. Outsourcing any part of your order entry process to our service means happier customers and a stronger business. For more information about the benefits of our services, call 1-888-532-4794 or fill out our contact form.
- Outsourcing Saves Money
- Order Entry & Order Processing
- Secure Order Entry
- Credit Card Processing Services
- Customer Database Management
- Complete Order Entry Process
- Lower Operating Costs
You Can Save Money & Free Up Resources By Outsourcing Your Order Entry Processes
Outsourcing any order entry services can be difficult. It is hard to give up control over your orders and trust that an outsourcing call center will be as accurate or as able to up sell and cross sell as your own staff. With Specialty Answering Service as your order entry outsourcing partner, we understand the need for accuracy, professionalism, and how effective communications and sales can shape a business.
Outsourcing That Aspect Of Your Order Process Absolutely Saves Money
Outsourcing your order entry tasks saves money by reducing employee work load. If your employees work day is more streamlined, they can concentrate on other business improvement tasks such as new customer acquisition, telemarketing, or help desk services. Having us act in an order entry management role also alleviates the need for a 24 hour employee or staff to answer customer requests and enter their orders. We provide around the clock service without the overhead that comes with staffing. With the 24 hour availability comes an order entry team that operates more efficiently than one employee could. Your virtual staff can respond effectively to changes in call volume without extra staffing costs. If your volume fluctuates, you could be losing business by having one staff member answering your calls and letting many calls go to voicemail. Outsourcing saves you money by not needing to overstaff.
We Adapt To Any Custom Protocols You May Have
We have experience working & setting up custom account tenants for a variety of industries and business and understand that no two order entry protocols are the same. Our professionals work with you do develop a unique program to fit your businesses needs. We work with you and your staff to determine the most appropriate script and protocol that will accommodate your needs and operate with the highest efficiency at our call center. Our goal is to be a transparent integration with your own practices. Before accounts are setup, we learn about your needs, your script, and your goals, and work to design the best program. We can handle any order entry program and any volume account with 24 hour professional service.
High Quality Service At Affordable Pricing Makes Outsourcing Make Sense
Our services are comprehensive and include more than just order entry for your catalog orders, internet orders, or direct response advertising campaigns. We can perform most function related to order entry. When you outsource to Specialty, you are getting a comprehensive solution like:
- Customer Service Ticketing Systems
- Call Escalation
- Product Help Desk
- Refund Processing & Customer Care
- Up Selling / Cross Selling Related Products
- Email Response / Email Management / Email Answering
- Live Chat Monitoring & Click To Call Monitoring
A Successful Outsourcing Partnership
Outsourcing saves your business money while giving you access to vital services without spending business capital to acquire software or upgrade your equipment. With Specialty Answering Service, we combine skilled customer care with customized programs to create the perfect partnership between your company and ours. Contact us today at 1-888-532-4794 for more information about our order entry outsourcing services.
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