Order Entry Services

Order Entry Services

Perhaps the greatest benefit of having live operators take customer orders over the phone is that your business can operate around the clock. Although ecommerce continues to gain in popularity, a large portion of buyers want or need to order by telephone. Outside of ecommerce business needs for a toll free order entry service, there is a need for competent order entry service for catalog businesses and television advertisements as well as other marketing media.

Specialty Answering Service has been providing businesses with professional call center services. We can assist with your order taking, credit card processing, and we can offer bilingual and multilingual support enabling you to reach greater audiences. From automated order entry services to live operator order entry services, we can customize a plan that will fit into your budget. Some of the benefits of using Specialty Answering Service are:

• Integration with your existing catalog or website: Our call center agents can enter orders directly on your website or we can setup a secure page for you where we can process orders using your gateway or our payment gateway.
• Credit Card Authorizations done instantly: All credit card payments are posted instantly and we can provide real time statistics about what was processed.
• Easy to understand pricing: Our pricing packages for our order entry services are all on a per minute basis. There are no hidden fees with our per minute pricing.
• Numerous toll-free ordering options: We can offer your business a toll free number to use for forwarding purposes or we can give you a toll free number to advertise in your literature.

Making the transition to our order entry service is easy because we can program your account to work with your existing website or product catalog and support a variety of credit card payment gateways. Of course, we have worked with many of our existing clients to improve their order taking process and increase how effectively it performs.

Our Call Center Assists with Managing Orders

Managing orders is made simple with our order entry service. Our call center technology can fully support integration with your CRM database, fulfillment centers, shipping providers, etc. Operators also have the ability to alert you once an order has been received and you can further customize your account to allow for:

• Live chat services to engage visitors online
• Comprehensive order reporting
• Advanced order entry
• Up-selling and cross-selling of merchandise

Use an Order Entry Service to Simplify the Ordering Process

For many B2B and B2C companies, the product ordering process is needlessly complex. We can assist your business by not only taking orders, but inputting them directly to your order form. We assist with fulfillment by and alerting your suppliers, warehouse, or shipping department of a newly-placed order along with a product list and shipping information. We can also follow up with your billing department to inform them that payment has been processed for a new order.

We also support bilingual order entry and manage call centers fully staffed by professional operators fully fluent in both English and Spanish. This is especially advantageous when conveying product information and benefits to Spanish-speaking callers and order information to an English-speaking staff. Our bilingual order takers help bridge the language barrier that prevents many companies from doing business with a growing segment of buyers.