Order Taking Answering Service

Order Taking Answering Service

If your business is an online ecommerce business, mail order company, or direct television advertising, you need our order taking answering service. Though it is convenient to place orders directly on the internet, some people are not comfortable placing orders online or have questions about products, services, or the company itself before they place the order. By utilizing our order taking service, your callers will always be able to speak to a live person to place an order or answer any questions or concerns they have. By having a number available on your website for customers to call, your customers will perceive your business as more professional, competent, and trustworthy. Specialty Answering Service can assist by giving you a big business call center feel for a small business price.

Full Time Order Taking Services

Whatever type of product you sell, Specialty Answering Service can act as your 24 hour order taking service. If you have your own in house call center that is taking orders for your company and need assistance, we can act in an overflow or after hours capacity as well. If we are acting part time or full time, each script is customized to meet your needs and your protocols are always followed to help increase your revenue. With our call center order taking you get:

• Custom Call Scripting: Each account is tailored to your needs. Though you will be outsourcing to our call center, we want your customers to feel they are speaking to a representative in your place of business, not in an offsite location.
• Credit Card Processing: If you don't have a website where our operators can place orders and process client credit cards, we can process your customers credit cards through our merchant account on your behalf.
• Order Fulfillment: Though we don't handle order fulfillment ourselves, we work with many fulfillment houses that easily integrate into our call center protocols. We can match you to the right fulfillment house to meet your needs and integrate that into your call center service.
• Toll Free Numbers: Nothing says professional business like a toll free number. We can give your business a toll free number (800, 888, 866) for you to forward your phones to or to advertise on your marketing literature or website.
• Website Access: Our operators can access your website to answer product questions, answer customers FAQ's, and instantly access any information that helps us act as representatives of your business.
• 24/7 Support: Never miss a sale because you are unable to help the customer with their order. Our Customer Service Representatives are available around the clock to help with your orders.
• Catalog Requests: In addition to order processing, we can also respond to catalog requests and literature requests. Even communication like this can have an impact on your business which is why even the most benign communication must be handled properly.

Specialty Answering Service has established a leadership role in the call center community and businesses in the United States and Canada needing order taking support. We deliver a high quality adaptable service that had made us emerge as a leader in the call center industry. Whatever type of order taking you need, from companies that have one or two products, to businesses that have large catalogs, we can handle your volume. If you are looking for a 100% live operator inbound order taking service or want a mix of automated service with a live operator service, we can assist. Contact Specialty Answering Service today at 1-888-532-4794 to learn more about how our order taking answering service can help your business.