Order Taking Answering Service for 24 or After Hours Service

Our Answering Service Operators Are Waiting to Take Your Customers Orders 24/7

If your business is an online e-commerce business, mail order company, or direct television advertising, you need our order taking answering service. Well, let's clarify for a second. Are you available 24/7? Are you missing calls & orders? Are your customers unhappy because they can't reach you? If you answered yes to any of the 3 questions, then re-read the first sentence of this page. Yes, you need our order taking call center.

Though it is convenient to place orders directly on the internet, some people are not comfortable placing orders online. How easy is it to start an Internet business? Too easy. In fact so easy that there are a lot of scammers out there. Other customers will have questions about products, services, or the company itself before they place an order. Outsourcing to our 24/7 live operator service means your callers will always be able to speak to a real person to tackle any concerns they have.

Running an online store without a telephone number? By having a number available on your website for customers to call, your customers will perceive your business as more professional, competent, and trustworthy. We can give you a toll free number to advertise on your website (or anywhere) which will really give you a big business feel for a small business price.

Full Time Order Taking Services - 24 Hours A Day, 365 Days A Year. We Never Sleep.

We are a 24 hour answering service, but you don't need to use us 24/7. We can be used as an overflow call center or even just an after hours call service for those customers that need late night assistance. We don't care what kind of product you sell, we'll take your orders and work with you. And we can also work with companies that already have their own in house order takers. Maybe you can't handle all the traffic and are missing calls or just irritating customers. Don't worry, we can act in an overflow or after hours capacity as well. With Specialty, you get:

• Custom Call Scripting: Each account is tailored to your needs. We want your customers to feel they are speaking to a representative in your place of business, not in an off site location.
• Order Fulfillment: Though we don't handle order fulfillment ourselves, we work with many fulfillment houses that easily integrate with our answering service. We can match you to the right fulfillment house to meet your needs.
• Toll Free Numbers: Nothing says professional business like a toll free number. We can give you a toll free number (800, 888, 866) for you to forward or to advertise on your marketing literature or website.
• Website Access: We can access your website to answer product questions, answer customers FAQ's, and instantly access any information that helps us act as representatives of your business.
• 24/7 Support: Never miss a sale because you are unable to help the customer with their order. We are here around the clock.
• Catalog Requests: In addition to order processing, we can also respond to catalog requests and literature requests.

Specialty Answering Service has established a leadership role in the call center community as an outsource provider for any sized businesses looking for outsourced order taking support. Whatever type of order taking you need, from companies that have one or two products, to businesses that have large catalogs, we can handle your volume.

If you are looking for a 100% live operator inbound order taking service or want a mix of automated service with a live operator service, we can assist. Contact us today at 1-888-532-4794 to learn more about how our order taking answering service can help your business.

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