Order Taking Call Center Service for Inbound Customer Care

Specialty's Order Taking Call Center Keeps Your E-Commerce or Catalog Business Operating 24/7

Specialty Answering Service's order taking call center is an amazing way to keep your business growing after hours! We are available 24/7 (25/7 if we could) by taking orders when you can't take them yourself. Through outsourcing, your business is open 24 hours a day, 7 days a week and all year round. We have the order taking service experience necessary to take orders for any type of catalog or product and are capable of handling large call volumes (both short volume bursts generated by things like direct television advertising and constant high call volume order taking from large established catalog or e-commerce businesses). Our call center agents are professionally trained on your account and they consistently deliver a perfect reflection of your brand. Yes, we are that good! Whatever application, from taking orders to performing any level of customer service, our entire staff is what your retail business needs to help boost sales and customer loyalty.

24/7 Inbound Order Taking And More, Way More

Small businesses, mid sized companies, and large public companies can outsource their order taking to us, but that's not where we stop. In addition to order taking, we can also offer other help associated with the order taking process such as these customer care contact center options:

• Pre Sales Support: When your customers contact you about placing an order, they may have product questions, questions about return policies, or other information that is not available on your website or catalog.
• Post Sales Support: We can handle your customer service, customer loyalty, help desk, and returns processing on your behalf. As long as the information is accessible via your website, we can offer your customers the support they need.
• Facilitate Repeat Purchases: Because we re here 24/7 and really work to learn about your product, we help grow your brand each time the phone rings. This helps increase customer loyalty and repeat business.
• Enhanced Communications: Order taking doesn't just happen over the telephone. We can open up new communication channels like live web chat and we can respond to client emails 24/7.
• Converting Customers: One thing we know is how to convert callers into customers. We are trained on your account before answering your calls and understand your product line enough to give callers knowledgeable answers to their questions thus helping convert them into customers.

Internet Based Order Taking Backed By Live Operators - At It's Finest

Worried about integrating new systems? Don't be! As long as you have a website we can access, we can enter orders right into your system without any extra steps. From single products to large product catalogs, we are able to use your website as a marketing tool over the phone to get your callers where they need to go, give knowledgeable answers to product questions, and convert calls to buyers. With us, live order taking means not changing anything!

In addition to being to able enter orders right into your system, we can also use your website to:

• Customer Service Management: We can handle customer service using any online ticketing or escalation customer system you already have.
• Answering FAQ Questions: Customers may be calling you to ask product questions. We can interface with your website to have easy access to that information.

Call our inbound call center today at 1-888-532-4794 to learn more about our order taking call center service.

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