Order Taking Call Center

Order Taking Call Center

Specialty Answering Service's order taking call center is a way to keep your business growing after hours by taking orders when you are unable to be there to take the orders yourself. With our call center, your business is open 24 hours a day, 7 days a week and all year round. We have the experience necessary to take orders for any type of catalog or product and are capable of handling large call volumes (both short volume bursts generated by direct television advertising and constant high call volume order taking from large established catalog or ecommerce businesses). Our call center agents are professionally trained on your account and they consistently deliver a perfect reflection of your brand. If we are performing as your order taking call center or your customer service call center, our entire staff is what your retail business needs to help boost sales and customer loyalty.

24/7 Inbound Order Taking And More

Specialty Answering Service is a 24 hour order taking call center for small businesses, mid sized companies, and large public companies. In addition to order taking, we can also offer other help associated with the order taking process such as:

• Pre Sales Support: When your customers contact you about placing an order, they may have product questions, questions about return policies, or other information that is not available on your website or catalog. Our call center operators can be there to place orders but also to represent your company and answer customer questions.
• Post Sales Support: After the order taking process, there is work that needs to be done to ensure your customers are satisfied with your product / service and troubleshoot any problems if they arise. Our call center staff can handle your customer service, customer loyalty, help desk, and returns processing on your behalf. As long as the information is accessible via your website through a secure login, we can offer your customers the support they need.
• Facilitate Repeat Purchases: Because order taking call center is available around the clock and knowledgeable about your products and services, we help grow your brand each time the phone rings. This helps increase customer loyalty and repeat business.
• Enhanced Communications: Order taking doesn't just happen over the telephone. Specialty Answering Service can manage your online live web chat module or your click to call module. This will help open up other communication lines and increase sales by reaching customers that would not otherwise contact you by phone.
• Converting Customers: Our call center agents know how to convert callers into customers. We are trained on your account before answering your calls and understand your product line enough to give callers knowledgeable answers to their questions thus helping convert them into customers.

Web Based Order Taking Call Center

Our call center operators have web access to your website and your order taking portal meaning any orders we process on your behalf will be integrated into your system without any extra steps. From single product catalogs to large product catalogs, we are able to use your website as a marketing tool over the phone to get your callers where they need to go, give knowledgeable answers to product questions, and convert calls to buyers. We know each call is a valuable opportunity to sell your products and we use the fingertip information access as a way to convert each call. Whether it is up selling or cross selling, our call center agents are professional and use your website as a tool to make the most out of each order.

In addition to web access as a marketing tool, our web enabled operator terminals also assist by:

• Consolidating Your Outsourcing: Our call center agents are able to use your existing ecommerce or order processing platform to place orders directly on your website. If you are using a call center that is not able to integrate with your system, you are wasting valuable time and you are not operating as efficiently as possible.
• Customer Service Management: In addition to order taking, we can handle customer service using any online ticketing or escalation customer system you already have.
• Answering FAQ Questions: Customers may be calling you to ask product questions. We can interface with your website to have easy access to that information.

Call Specialty Answering Service today at 1-888-532-4794 to learn more about our order taking call center service.