Order Taking Contact Center

Order Taking Contact Center

If you are running an ecommerce business, catalog business, or infomercial's, you need an order taking contact center that is able to take your customers orders as well as manage any customer service that goes along with the order taking process. Specialty Answering Service's team helps you manage your order taking and your customer relationships through our professional inbound contact center service. We make sure your customer calls are answered professionally, your brand is represented as you would represent it, and calls are managed as efficiently as possible to get you the highest return in your call center outsourcing investment.

Skilled Order Taking

Any type of business that thrives on orders has only as much growth potential as hours you are able to manage your telephones. Though many transactions are done by customers in an online environment, you need to offer your customers a direct contact number to speak with a live operator if they have questions about your product, their orders, or just want to be sure they are placing an order with a professional company who will not rip them off. With so many ecommerce businesses and online vendors, it's hard to tell which companies can be trusted. By offering your customers around the clock access by outsourcing calls to our 24/7 contact center, you are letting them know they can trust your business. And, because we are staffed with skilled order takers that will professionally represent your company, we will continue to increase sales. Benefits of our order taking contact center include:

• Extend Your Business Hours: You don't need to close your business because your office is closed. Our contact center is able to process orders on your behalf if you are unable to get the phones yourself.
• Increase Sales: By having a 24 hour order taking contact center at your disposal, sales will increase by being there for your customers at their convenience when they want to place orders.
• Multi Channel Communications: Employing Specialty Answering Service means opening up communication channels to further facilitate the order taking process including operators who are able to manage live chat interactions and click to call modules.
• Eliminating Voicemail: Voicemail can lead to missed sales and missed calls. While front end automation is acceptable, our contact center gives your callers an alternative to leaving a message and expecting a return call. If your web visitors or catalog browsers are interested in a product and they take the time to contact you, they should get their answers immediately while they are ready to purchase.
• Improve Customer Service: 24 hour operator access helps with your customer service and customer relations. Our friendly operators provide intelligent interactions to customer service inquiries based on your scripts and your escalation procedures.
• Fulfillment Services: While we don't handle fulfillment onsite, we can get you in contact with one of our fulfillment partners to complete your order taking contact center outsourcing experience. We seek to be your one stop shop.

With Specialty Answering Service, your customers are able to place orders at any time and communicate with agents representing your company at any time and from any location. Our skilled team of contact center operators answering your calls gives your callers a lasting impression of your business and facilitates a trusting relationship between you and your customers. If you are looking for a high quality contact center experience combined with a center that is able to manage high volumes of calls (such as call spikes from infomercial's or any other direct to television advertising), we can help. Call our answering service today at 1-888-532-4794 to find out more about our order taking contact center.