Order Taking Overview

Order Taking Overview

Specialty Answering Service can take your customers orders 24 hours a day, 7 days a week, and 365 days a year. Our call center is staffed with capable and professional agents who are trained to respond quickly and efficiently to your customers needs while following your script. Our receptionist staff works as a team of customer service and sales agents for your business and are able to offer customer assistance as well as capitalize on cross selling and up selling opportunities should they arise. By outsourcing to an order taking service, you get 24 hour service without the costs of hiring your own staff to manage your orders around the clock. The following is a short order taking overview of our services.

Order Taking Through Inbound Telephone Calls

The bulk of our order taking is done through inbound or incoming telephone calls forwarded to our call center from your business line (or alternatively advertising a toll free number we provide directly on your literature or web presence). Your orders are managed through our call center using US based agents. In this capacity, we can act in varying capacities and handle:

• All of your telephone orders
• Only your after hours order taking
• Overflow order taking
• Order taking sporadically throughout the day when you can't take orders or manage telephone calls yourself

Whatever capacity you utilize our service, we are able to manage any type of volume from low minute small business usage to large enterprise level minute allocations. In addition, we strive to be a complete order taking service by providing your business with a toll free telephone number to advertise that will route directly to our call center. And, we have the ability to answer your telephone calls in a bilingual or multilingual capacity which means we have the proper support to manage global businesses.

How Are Your Orders Entered

If you already have a website and some type of order entry system, we are able to create a secure web interface from our call center software to your online system to process orders. We can integrate with whatever brand of shopping cart software you currently utilize to enter your orders online.

If you don't have a website or interface, we can create one for you through a secure site that our operators take and process orders on your behalf. Whatever method of transmitting these orders to you we can also accommodate - such as email, fax, or provide an online interface where you can monitor the orders. This method works well for businesses who process orders through catalogs or direct mailing response cards and have no web site or web presence.

A Complete Order Taking Solution

We are a complete order taking solution as we can take the customer from the initial order, cross sell and up sell products, and provide customer service after the sale has finished to existing customers. Whatever your order taking needs are, we will bring our experience to each account we setup. With Specialty, you will have access to a 24 hour US based order taking staff who are ready to take orders, process orders, and assist with any customer service regarding your products.

Visit our order taking information page for a more detailed look into our order taking capabilities.

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