Want to Talk?
Managing your own orders? How about after hours. If you need some help, call 1-888-532-4794 or fill out our contact form.
- Live Operator Service Increases Sales
- 24/7 Service
- Orders Placed Directly Into your Web Based Order Software
- We Can Follow Up-Selling / Cross-Selling Scripts
- Large Call Volume Capable
Outsource To Our Order Taking Service To Help Improve Customer Relationships
Are you able to keep up with your inbound orders? Maybe you are looking to hire some extra staff? There is a better way! Introducing our order taking service. Whether the product is marketed on a website, radio, television or a catalog, an order is the ultimate goal. We know that and we want to be here to help take orders when you cant. We combine top of the line telephone equipment, proprietary software and a highly trained team of operators that help your products move 24/7. If you run an e-commerce website or a catalog, you need us.
Our Call Center Employees Are The Representatives of Your Brand
We know that equipment is a key ingredient in a better service, but it's not the only thing that goes into making the perfect recipe. The main focus of our service is our call center representatives. Specialty only hires and trains the most capable people to take the orders that drive your business. People are what matters in every equation, so we focus on:
- Employee Screening: Each applicant is carefully screened, having to meet some of the highest standards in the call center industry.
- Operator Training: Operators are trained from every different point of view; from the caller to the client to the salesman and CSR.
- Comprehensive Agent Integration: On the job learning is the most important aspect of an operators growth and development. Operators are always growing and developing from experiences that occur in the answering service environment.
- Employee Retention: A happy employee becomes an experienced employee. By keeping employees happy, our operators are among the most experienced in the answering service industry
- Quality Control: By monitoring operator progress and providing continual around the clock effort, quality becomes the way of life.
- Teamwork: We take a whole team approach to order taking. Every operator, supervisor and manager works together to ensure the success of each and every order
- Effort: We care about your brand. By putting forth maximum effort on every call, more orders are placed, creating a level of customer satisfaction that is unmatched.
Economizing the Call – Maximizing the Result
The key to the success of our business comes from the philosophy of the call center. Our philosophy is to achieve maximum results in minimum time. By getting the most out of each and every phone call, the most is made from each potential sale. We use techniques that include cross selling, up selling and suggestive persuasion. In addition to amplifying the result of every phone call, we concentrate on economizing each and every phone call. In the call center game, time is of the essence.
We want to make every call as brief as possible but as efficient as possible. Efficiency is about respect. We respect the caller's time by keeping them on the line only for what is necessary. We respect our customer's needs because a brief call is less expensive. We make the most of every in the least amount of time.
The Ultimate Service For Anyone Who Needs Orders Placed
Success is the ultimate goal of any marketing program. Closing the sale drives success. To succeed in the order taking aspect of the call center industry, there are many ingredients that are needed. Everything from hardware to software, from programming to implementation, from the call to the order; all are necessary in order to make the order a success. In the world of call centers, you are only as good as your last phone call and we handle every order as if our very reputation depends on it - and it does. To fulfill our promise, our agents are equipped with:
- Web Based Order Taking System
- Agent Interface
- Monitoring metrics
- FAQ Script Integration
- Up Selling and Cross Selling Software
- Operator Bonus Incentive
- Simplified Step by Step Platform
Give Us A Call Today - That's An Order
When it's time to take an order, there is only choice - Specialty Answering Service. Finding an answering service or call center that can be handle the task of taking your inbound phone orders is sometimes difficult recipe. Taking orders requires a combination of friendly, capable customer service along with a persuasive salesman. We have everything you need and are looking for in a reliable outsource provider.
So go ahead and outsource your inbound calls to our order taking service and let us show you how easy it is to save money & strengthen your customer service at the same time. Give us a call at 1-888-532-4794.
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