Order Taking

What Is Order Taking And Why Do You Need Us

Specialty Answering Service is a pioneer in order taking services. We program our order processing accounts on a flexible and fully customizable back end system which allows our answering service operators to mimic your own office but through our virtual office location. Our experience comes from years of working with businesses who expect the most professional service at the best price and for the call center whom the businesses outsource to will be a reflection of the company itself. We seek to provide the most cost effective solution and the highest level of service to our customers.

High Quality eCommerce Solutions To Meet Your Needs

Specialty Answering Service offers complete inbound outsourcing to all businesses nationwide. Our suite of services can accommodate all of your order processing and customer service needs. From basic orders following your own web forms to in depth scripts which involve up selling / cross selling, we can provide cost efficient solutions to meet and exceed your businesses needs. Our services include:

• Order Capture: Our live operators answering your telephones 24/7 helps capture leads and orders that would otherwise be lost. Advertising our toll free telephone number on your website or forwarding your e-commerce or catalog order line to our office can alleviate hang-ups and lost orders as a result of voicemail picking up the call instead of a live operator.
• Order Processing: Once an order call is received, we can process the order on site. If you already have an ecommerce software suite on your website, our operators can log on to your site & process orders through that interface. If you don't have an interface, our answering service can program an order form on your behalf for our operators use and process credit cards through our credit card processor.
• Customer Service: In addition to order capture & order processing, we can also offer your customers a level of customer service that a standard answering service couldn't do. We can follow your refund procedures, utilize a ticket system, or interface with any web based software to give your callers the same information you would be able to give them.

We Understand Your Businesses Needs

We understand that every account is unique and each have underlying similarities. We understand that products can differ, services can differ, but what holds true is that your callers need the individual attention they deserve. When you sign up for our service, you get a dedicated project manager that will contact you for the first few weeks of service to make sure we are managing your calls correctly and make any changes necessary. We want you to be sure we are performing up to your standards.

Large national projects or small campaigns that generate low volume ordering traffic are both at home in our contact center. We have the experience and the services to be able to accommodate any size account. Contact us at 1-888-532-4794 to learn more about our capabilities and how we can work with your business to create a custom order taking service.