Our Services

Offering Both Answering Services & Call Center Services

Specialty Answering Service provides superior telephone answering service and call center services to businesses in the United States and Canada. All of our services are entirely customizable and our pricing structures are structured so we have the perfect call plan for businesses of any call volume. Whatever your needs are, we have the service to suit including:

• Live Answering Service: 24 hour answering service ensures your customers and callers are always greeted by a live voice.
• Appointment Setting: Let our call center operators set appointments on your behalf using your own web based calendar system.
• Customer Service: We can perform around the clock customer service following your protocols and escalation procedures.
• Registration Services: If you are having a meeting, event, seminar, or anything that requires registration, we can utilize your own web based registration software to RSVP.
• Order Processing: Our answering service agents can take customer orders, process orders, and enter orders directly into your e-commerce software suite as well as answer customer questions about products and offer pre-sales support.
• Toll Free Answering Service: We can provide your business with a toll free phone number for you to advertise that will ring directly to our call center.
• Voicemail: We offer voicemail as an addition to our live operator service. Help keep your costs down by adding voicemail and operator revert to your answering service or call center account.
• Bilingual Answering Service: Open up a new market by utilizing our bilingual answering service. Our call center agents can respond to callers in English or Spanish.
• Surveys and Research: We can perform customer surveys and customer research at the inbound level on your incoming telephone calls following your script and questionnaire.
• Virtual Assistant: Our virtual assistant acts as your own virtual receptionist, answering your calls 24 hours a day and dispatching your messages to the correct office personnel.
• Lead Capture: Each time the phone rings is an opportunity. Having our live operators manage your calls 24/7 ensures that no lead or phone call will be lost. Our operators help you stay on top of your calls and turn them into customers.
• Live Web Chat: Our operators can interact with your website visitors using a web (instant messaging) module installed on your website.
• Emergency Dispatch: We can follow your emergency protocols and route each emergency call (as you define emergency) to the appropriate parties in your organization.
• Dealer Locate: If you have multiple locations, simply advertise one toll free phone number and our call center can direct the caller to the nearest location. We help streamline businesses with multiple locations by simplifying the process of dealer locate / finder.
• Help Desk: We can perform tier 1 / level 1 helpdesk support for your technical products including hardware and software following your protocols. This includes hardware reset, password reset, and more.
• Hotline Service: If you have any hotlines, from sales hotlines to emergency hotlines to reporting hotlines, we are here so those numbers are answered around the clock.
• Receptionist: When you use Specialty Answering Service, you can save money by alleviating your onsite receptionist or altogether restructuring your after hours receptionist staff. We act as a receptionist by connecting calls to the right parties and taking messages just as your own in house receptionist would.

For more information on our services, both our answering services and our call center services, please explore the links above or call our sales office at 1-888-532-4794. We go far beyond basic answering service to create a complete call center and BPO service for your business.