Outbound IVR Services

Outbound IVR Services

Outbound Intelligent Voice Recognition, or outbound IVR, is increasingly becoming a valuable tool for many businesses, practices, and professional organizations throughout the United States. In addition to our answering services and call center services, outbound IVR allows businesses to maximize their potential to more effectively manage communications. There are multiple ways that an outbound IVR can service your customers in a time and cost effective manner, such as:

The most effective way of communication is a phone call. Emails tend to get buried under other emails. Direct mail is an ineffective and expensive method of outbound communications. While a live telephone follow up is the best possible way to produce results, it is often an unrealistic task for companies without the employee resources to dedicate to such tasks or projects. A call center outbound IVR platform is the perfect method to make a telephone call without utilizing employee resources. Utilizing an IVR for the front end, more mundane tasks, frees up valuable employee time to focus on critical customer interaction.

Your organization needs to protect their brand and get the best, most comprehensive service for the best price. Sometimes, a live operator answering service or call center service used alone is not cost effective enough for businesses. An outbound IVR service helps bridge the gap between live operator service and what telecommunications choices are most fiscally responsible for small businesses. We work with you throughout your entire outbound IVR campaign to make sure we are protecting your brand and delivering the best solutions possible. Our team is staffed with professionals who have experience setting up the most complex IVR systems and pride themselves in their ability to exceed your goals while staying within your budget.

Custom Designed Outbound IVR Service

At Specialty Answering Service we can design a unique outbound IVR Platform that will allow your company to handle any outbound task in the best possible manner. By utilizing Specialty to outsource your IVR applications, you can best utilize the most up to date, state of the art technology, as well as having the ability to design a specific program.

• Call Center Outbound IVR Platform: This system will contact customers when there are changes in services or features. Each time an update occurs, a phone call contact is initiated. This allows the system to inform them the availability of their services. This platform can act as a way to educate customers on the proper way to utilize new services and features.
• Outbound IVR Maintenance Calls: This platform will reach your customers to aid in the resolution of maintenance tickets. The system allows each customer the ability to be involved in the entire maintenance process from start to finish. This can also be combined with an inbound solution, allowing customers to transfer directly to a CSR to manage and provide updates on open service tickets.
• IVR Outbound Dispatch Services: Dispatch service or sales through this unique automated program. This system can notify and confirm appointments, with the ability to cancel and reschedule the appointment as well.
• Emergency Disaster IVR: Notify the appropriate people on your staff, immediately. When an emergency occurs, having the unique ability to act immediately and instant notification is a necessity in today's environment.
• Accounts Receivable Options: Notify customers with past due payment issues and keep them up to date with your payment policies and actions.
• IVR Communications: Post updates, memos and new happenings via telephone call notification.

With all of the growing features and conveniences, an outbound IVR Solution is a must have for businesses wanting to stay a step ahead of the competition. We can handle many different outbound IVR services including surveys, generating leads for your business through automated outbound telephone calls, order taking services, promotions, surveys, contests, and even customize our IVR to take payment information over the phone. Whatever your need, we can deliver a variety of outbound calling services or inbound solutions to fit your needs. Call our sales office today at 1-888-532-4794 or contact our answering service to see if outbound IVR is the right fit for you.