Overflow Receptionist

Overflow Receptionist

The worst aspect about running a business is that you cannot be everywhere at once. Sometimes it is not feasible to staff accordingly so you will be able to handle every call. Our call center overflow receptionist service can assist you when you need us most. Our call center service specialists can help you program your telephone lines to roll-over to our service when the line is busy or after a specified number of rings. Alternatively, you can just forward your phones to Specialty Answering Service when you are unable to answer the calls (i.e. during lunch hour, during meetings, etc.).

Our staff can also be used an an emergency fall back option if you run your own in house call center. If your call center is small or understaffed at certain times, Specialty Answering Service's overflow receptionist can manage your overflow calls. Many large businesses run their own call centers but find it is more cost effective to close their call centers at night. Others have trouble staffing their call centers and need an option to handle overflow calls. If you choose us as your overflow receptionist, we have the call center experience and the receptionist experience to answer for any volume of calls making our overflow service an effective solution. Your callers will always be greeted with a confident professional voice on the other end, no matter what is happening in your office.

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Our overflow receptionist plans are very reasonable so the small business owner always knows their overflow receptionist will be managing calls when they cannot and a large business is not paying for operator time on our end if the service is not being utilized. Our overflow services are affordable enough that they make sense as a great backup option for your business, your receptionist, or your own in house call center. Please fill out the form below to download our pricing.

Outsourcing your receptionist duties to our answering service is a great option. If you experience times of busy signals or long hold times in your office, its time to think about how much an overflow receptionist can help you. Our in house call center agents take your telephone calls when you are busy or when your staff is occupied and unavailable to answer the calls. Specialty is great for businesses who cannot expand their staff or who experience call fluctuations that they cannot effectively staff for. If you experience peaks in your inbound call volume and don't have the time to staff for it, we are your overflow receptionist solution. Your callers will never need to wait until someone in your office can answer the call. Specialty Answering Service's overflow service can give your callers the information they need, when they need it, without waiting for your office staff to become available.