Pharmacy Answering Service

24 Answering Service for Pharmacies

Specialty Answering Service is the leading provider in pharmacy answering service. The pharmacy industry is made up of small independent neighborhood pharmacies, as well as larger chain super pharmacies. In addition, supermarkets, chain stores and box stores also have a pharmacy department. Yet, the fastest growing arm of the pharmacy industry is the online pharmacy. Each of these particular type of pharmacy has a unique answering service need. By understanding the needs of each individual pharmacy and pharmacist, Specialty is able to provide an answering service solution that most call centers cannot match.

Neighborhood Independent Pharmacy

A neighborhood or independent pharmacy is a retail operation that is not affiliated in any way with pharmaceutical chain store. An independent pharmacy is also a type of operation that is not owned or operated by a publicly traded company. The ownership of an independent pharmacy is usually by the pharmacist. It could also be owned by a privately held business or individual. These pharmacies could be set up as a single location operation. It could also be a pharmacist owned multiple location operation. These could be set up as a franchise, as well. Independent pharmacies often have a higher commitment to excellence. The Independent pharmacy owners as whole exhibit higher standards of customer service. These pharmacies feel a need to excel and outperforming chain pharmacy competitors.

An independent pharmacy utilizes an answering service to ensure that each and every phone call is answered. In providing a high level of customer care, these entities need a pharmacy answering service to help provide the type of service that one would expect from the independent pharmacy directly. By providing 24 hour phone support, an answering service can be an independent pharmacy’s best friend.

Chain Pharmacies / Supermarket Pharmacies / Box Store Pharmacies

Larger chain pharmacies are usually publicly traded entities that take a corporate approach to pharmaceutical needs. These stores are corporate and the policies and practices are usually handed down from a single source. Stores that fit into this mold could be Rite Aid, Walgreens or CVS. These stores are usually housed as standalone pharmacies or are a part of a supermarket chain or in a larger chain store, such as Costco or Walmart. These stores are usually able to give the end user a discount in price, as well as a convenience of locations and hours.

These chain pharmacies have begun to utilize a pharmacy answering service as a way to streamline operations and save on labor costs. While each and every pharmacy expresses concerns about answering services and call centers being HiPPa Compliant, the chain pharmacies are insistent in these requirements. Having to answer to legal departments, an answering service must have all of the proper credentials necessary to handle the needs of the corporate pharmacy.

Online Pharmacy

The biggest insurgence in the pharmacy world is the online pharmacy. An online pharmacy is the type of pharmacy that operates through the internet. This is a whole new player in the pharmacy game. These pharmacies are in a lot of different ways, set up almost the same as a local independent pharmacy. Yet, instead of having to stop by the local pharmacy, the online pharmacy, delivers the medications and prescriptions via the US mail, FedEx and UPS. The medications can be delivered in standard or priority fashion.

Online pharmacies are the primary user of a pharmacy answering service. The call center can take information, process orders, fill prescriptions and give out necessary information to the callers. A pharmacy answering service is a necessity to any operation that operates any way online. The answering service is the most vital ingredient in the success of an online pharmacy.

For more information on our service, please fill out the form below or call our office at 1-888-532-4794.

Regardless of the type of pharmacy you operate, a live operator telephone answering service is the cornerstone of telecommunications for your business. Specialty is prepared to handle then call center needs of the pharmacy of today and of tomorrow. While the face of the industry changes, Specialty is there to adapt and adjust. By being a leader in pharmacy answering service, Specialty takes the ball as the leader in the pharmaceutical communications.

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