Phone Message Answering

Phone Message Answering

Specialty Answering Service gives you the option to customize how our live operators answer your phone. Many of our customers opt to have our staff greet their callers using their company name, wishing them a good morning or afternoon. Some companies use our service for one department or segment of their business. In these cases, we are usually asked to answer as the customer service departments, sales office, help desk, etc.

You are also encouraged to decide how and when you should receive your messages. We offer many options, such as:

• Sending you a text message to let you know who called and their callback number
• Emailing alerts, help desk tickets, or requests for price quotes to appropriate departments
• Live receptionist call patching
• Holding your messages until you call in to retrieve them

Phone Message Answering by Phone Receptionists

The most important benefit of utilizing an answering service is that you have a live, trained professional answer your telephone calls. This goes a long way to advance your company's image and results in a larger proportion of callers leaving messages than using voicemail. Furthermore, our operators are capable of providing a number of other services such as:

• Appointment Setting Service: Go beyond taking a phone message. Let our answering service receptionists schedule your appointments too.
• Telephone Order Taking: In addition to taking a message, we are able to take orders and process orders from your callers.
• Help Desk Support: We can have skilled call center agents answering your help desk telephone calls, taking messages, following your FAQ protocol, and escalating calls according to your instructions.

Setting up an account is a simple process and our service plans offer a lot of flexibility in modifying your account or adding additional services on an as-needed basis. Significant cost reduction is frequently achieved by opting to have our call centers help fulfill your organizations' needs without needing to hire additional staff.

Live Dispatch with Phone Message Answering

Our call centers also offer 24 hour live dispatch, assisting your business in operating around-the-clock. This service is very popular with cleaning and restoration companies, medical offices, and towing companies because, when an urgent call comes in, we ensure that your staff is notified. For incoming calls needing live dispatch:

1. We keep the caller on the line
2. Dial out to a designated staff member
3. Inform them as to who is on the line and their situation
4. Patch the caller through to your on call representative

Our answering service operators are able to perform all tasks of your own office staff including taking messages, answering your phones, helping with customer service and sales, and managing your help desk service. With additional services like voicemail and PBX systems, we are a total phone message solution.