Property Management Answering Service

Answering Service for Property Management Businesses

At Specialty Answering Service, we can provide reliable telephone answering services for all types of property management offices. Whether you work with a small apartment complex or in a large home owner association (HOA), we have can customize our service to meet your needs. As a property manager, you are responsible for all of what happens at your location(s), so things can get busy and your telephones may not always be answered by a staff member 24 hours a day. Allow our property management answering service to assist you with your needs and create a flexible service to accommodate the needs of your property management office.

From plumbing emergencies to lockouts to pest control problems, you need a 24 hour contact method for your tenants to be able to reach your office. Our service provides that live communication line. In addition, you get sales requests around the clock, sometimes when you are not available to answer the calls. Having our property management service acting as a lead capture service helps make sure your apartments stay occupied. Keeping your properties occupied is just as important as keeping your tenants happy, and our telephone answering service can help with both points.

How Can We Help Your Property Management Office

Our agents work with you to set up a system to be used on a daily basis. We can receive all of your incoming calls and relay the messages to you, or you can forward your calls to us when you are busy. When you are not available, you can trust Specialty Answering Service to professionally represent your business. After setting up a working program with our staff, you can trust that your calls are being answered and that all messages are being sent to you in a timely fashion. In addition to message taking, we can also perform:

• Property Management Appointment Setting
• Answering & Dispatch Service For Condos, HOA's, Apartment Complexes, Rental Properties
• Sales Appointment Setting
• Emergency Dispatch

Any services we offer can be 24 hour services or strictly after hours service. Our plans are able to accommodate any volume and are the same price if we are a 24 hour service or an overflow service. You only pay for the time you use. If you are using us on a limited telephone answering capacity, you can set up our service on a strictly after-hours basis. If you are short this time and calls are being answered by voicemail, a service will reduce any liability risks that come by not having your emergency lines attended to. These calls will all be answered by a live voice and handled efficiently. Our live operators are available 24 hours a day, 7 days a week. This allows you to work around the clock, which is necessary in property management. If a renter or home owner has an any emergency problem, they need to contact you. With our 24/7 service, this will not be a problem. We will answer the call and promptly alert you of the problem in any form you choose (live operator transfer, page, sms text message, etc.). Specialty Answering Service provides dependable service, because we know the importance of your calls and messages.

Property Management Answering Service

Specialty Answering Service has numerous services and options to help you manage your properties. We work with you to figure out the most convenient message delivery system. Popular options include voice mail, text, fax and email. Non-emergency information can be sent by the call, in sets, or a certain number of times per day. The options are open for your convenience. Some of our advanced capabilities are:

• Multiple Office/Property Support: If you manage multiple properties, we can seamlessly combine all of your operations under your discretion. We can send information to a headquarters or to each individual office.
• Bilingual (English/Spanish): We have bilingual operators, so you can expand your client base. We are ready to handle all of your callers, even when they call in a different language.
• Emergency/Non-Emergency: After you advise our agents what is and is not an emergency, we can use our judgment to determine when it is or is not necessary to call/page you. All information is relayed in a timely manner, but emergencies are top priority.
• Call and Transaction Records: All calls can be digitally recorded, so you have a solid copy of each conversation with our representatives and your callers. We also will generate a hard-copy of all transactions between you and our service. Because there are a variety of delivery options, records are kept for both your benefit and ours.

Contact Our Property Management Specialists

Every telephone call you miss is a missed opportunity to enhance your businesses image. If its a maintenance call from your managed property that goes unanswered or a sales call that reached voicemail, you are hurting your image and your business. With Specialty's 24 hour a day service, you can rest assured your business will be represented by competent operators who are skilled at lead capture and emergency dispatch. Contact our property management answering service today at 1-888-532-4794 or contact an answering service representative for the best phone answering service for your property, condo, vacation home, or HOA.

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