Public Utility Answering Service

Public Utility Telephone Answering Service

Specialty Answering Service offers a specialized call center to public utility companies. Public Utilities Companies and their clients have a variety of needs. An answering service for a public utility company can take customer calls. These calls can be made by clients reporting service outages. When an answering service operator takes an outage call, they have the ability to dispatch the call to the proper service personnel. The operator can determine the dispatch protocol based on a specific instructions provided by the utility company. This information can be obtained by directly accessing the on-call system locator. Each individual utility has a designated system which can be accessed by the Public Utility answering service.

Database Access / CRM Integration

Specialty Answering Service has the ability to access the utility company’s customer database. The operators look for data that can be accessed for information lookup. Specialty can currently handle electric companies, water providers, sewage plants, gas and other utilities both private, and public municipalities as well. A public utility answering service can also handle non-pay shut offs. Specialty can handle each account according to specific instructions. Specialty also has the ability to accept payments for service restoration.

Emergencies Happen. When They Do, You Need Our Answering Service

In the world of Public Utilities, emergencies can happen at any time of the day or night. Emergencies can also occur anywhere in the country or in the world. The utility call center must be able to handle the calls with the same aptitude as the staff of the public utility. With Specialty Answering Service our customer service representatives are always available, twenty four hours a day, seven days a week. Specialty can provide a Public Utility an answering service to provide your customer live support any time of that a need arises. Whether a utility is providing electricity, gas, sewer or water, Specialty answering service will screen your calls, handle emergency telephone calls. Specialty can gather information from potential callers and turn problems into solutions.

Every Telephone Call is Important

Every call and every caller is of the utmost importance. Specialty takes customer service to the next level. In the public utility world, Specialty is the only option for handling calls. Callers are customers that provide the utilities with revenue. Specialty is the answer for any and every telecommunication need that can arise for public utilities.

• Routine Call Handling: Routine calls if not properly handled. Even though every call is not an emergency, every call is important. Specialty is there for your callers for emergencies as well as more routine calls including Directions, Hours of operation, Sales inquiries, Billing inquiries, Employment Opportunities, General Information, and Live Chat.
• Emergency Calls: Specialty is capable of handling any emergencies that may occur for a public utility including Gas leaks, Water Main Breaks, Electrical Outages, Water Outages, and Disasters.

Specialty Answering Service is the eyes and ears and the face of your utility whenever you need us to be. We handle both urgent and non-urgent calls. Emergency calls are handled with the care and speed that they deserve. Non-urgent calls also need be handled efficiently, professionally and in a friendly way. Specialty is the only service designed to handle the needs of a public utility company.

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