Remote Order Entry

Remote Order Entry

Specialty Answering Service's remote order entry service allows you to track the orders our call center operators place on your behalf 24 hours a day, 7 days a week. We want you to feel comfortable using our services and be an active part of our team. With Specialty Answering Service, you are in control of your communications with us and you are always a part of our team. By seeing what orders have been processed with up to the minute information, you can better track the call centers progress and the usefulness of our answering service as an outsourcing partner.

How Our Remote Order Entry System Works

When you setup a call center account, we set up a service where you have a unique logon and password to tunnel into our system. Through that secure tunnel, you will be able to see statistics on your telephone calls including how many orders were processed, operator time, payment methods, and more. The entire platform for you to check your orders is a web based program. This means you will be able to access it at any time and at any place (provided you login with your provided username & password).

If you already have an order entry platform, you will not need to utilize our remote order entry platform. Our operators and our call center software is able to interface with any web based order entry system you may already have (such as e-commerce or any custom e-commerce platform you may have). This is perfect for e-commerce retailers or customers that already have their own payment gateway.

If you are a catalog retailer, e-commerce retailer, or a vendor that needs their products inputted online, our operators are able to act as your sales staff and order entry staff. Through the remote order entry procedure, our operators log on to your system or use our system and we give you access to log in at any time to track sales, orders, product tracking, and more. Just because you are outsourcing to an answering service, it doesn't mean you can't give your customers the full experience they would get from interacting with yourself or another member of your staff.

With Specialty Answering Service, you will never miss a sale and you don't need to change your existing order entry platform or change how you work. We customize our order entry procedures to work within your structure. Contact us today at 1-888-532-4794 to find out more about our service.