Answering Service & Call Center Services for Retailers, Retail Locations, and Online Retailers
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Specialty's retail answering service helps your retail business by providing order processing, sales, to customer service support to your e-commerce business or catalog business. Our retail answering service can operate as a stand alone service to manage all inbound telephone calls, or we can manage as an overflow service in addition to your in house call center or manage the telephone calls when you or your staff are unable to do so. If your customers are buying your products online or through a catalog system, they need the ability to speak to a live customer service representative to ask questions about product or assist with the sale. Specialty's retail answering service provides that to your business.
Among the solutions we are able to offer your retail business are order taking, processing, and tracking services, customer service, store location finder services, product knowledge-base question & answer, storefront event or party registration services, and more. We can manage outbound campaigns in addition to our inbound services such as telemarketing, customer experience follow up calls, surveys, and more. If you have a retail business and do not offer a telephone number for customers to call or that telephone number is not available 24 hours a day, experiences long hold times, or is directed to voicemail, you need our retail industry answering service.
Each account we create for retail businesses is unique in nature as your product lines are unique. Our service is tailored to fit your needs with custom programming and custom account setup so our call center agents have knowledge about your product lines and your procedures (including up-selling and cross-selling) before we answer the first telephone call. For order processing, we offer a full array of services including credit card processing, literature fulfillment, inventory information access, and catalog order fulfillment into a customized interface or an interface you already have setup online.
For customer service through our retail answering service, we are able to interact with your customers and get them the information they need, or escalate their ticket to a member of your staff who may have more appropriate knowledge of the customer issue. Our sales assistance combined with our customer service call management make our retail answering service an asset to retail businesses.
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Retail Answering Service Support
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