 |
Call counts consist of live operator answered calls, outbound calls, emails, faxes, texts, patches, & pages. |
|
|
For per minute billing, we charge for operator minutes only in 6 second increments. You are not charged for hold time. |
|
|
All contracts are based on month to month terms with a one (1) month minimum on all service contracts. For more information on the terms of our contract, please visit our terms & conditions page. |
|
|
We require 30 days notice for any cancellation of service. Please submit your cancellation request using any method below:
Email: billing@specialtyansweringservice.net
Phone: 1-866-688-8912
Fax... |
|
|
Yes! We are happy to work with you to find the right call plan. We are also willing to work with you on a custom or seasonal plan. If at anytime you need to make adjustments to your call plan, please... |
|
|
For all prospective customers that are testing our answering service through our free trial period, we will suggest a call plan (or per minute usage plan) based on your usage from the trial which we e... |
|
|
Our "autopay" program is a automatic invoice billing convenience service which saves you money by discounting your base rate each month because your invoice is automatically paid with a valid credit c... |
|
|
Yes! We offer a $15 discount for accounts that sign up for autopay. For a list of our current prices and the respective autopay discounts, please see our autopay signup page.
If you are wondering h... |
|
|
When you submit your information for the trial, we will have a programmer contact you to clarify and confirm your instructions. Depending on the complexity of your account, the time of day you submitt... |
|
|
If you have unlimited long distance on your business phone line (which most business lines come equipped with), then you most likely do not need a toll free forward number from us.
If you do not ha... |
|
|
We have 30 call centers throughout the US and place clients in a call center that suits their regional and industry needs. We do not have any call centers or employees located outside of the United S... |
|
|
At Specialty Answering Service, we offer many different ways for our customers to reach us with any problems or issues with their service.
For the quickest results, please call the customer servi... |
|
|
Specialty Answering Service's invoices do not include a list of calls (like your cell phone bill would). If we were to list every inbound and outbound action including emails, call patches, etc., it w... |
|
|
Call volume usually stays consistent month to month, but sometimes your call plan can be more or less than your business needs. We make changing your answering service plan (either upgrading or downgr... |
|
|
For the quickest response, please call the customer service number on your welcome sheet and ask to speak with a supervisor. There is always one on call that will be able to look up the message receiv... |
|
|
The invoice you will receive from Specialty Answering Service will be very simple. The invoice will show your charge for your monthly base rate, the number of overage calls for that month + the total ... |
|
|
Some of our customers use their toll free number just for call forwarding while others will advertise the toll free telephone number which will ring directly to our answering service without any call ... |
|
|
Specialty Answering Service will not automatically bill you when your trial has ended. We try to keep in close communication with you during your trial and we will let you know (via email and by telep... |
|
|
For the quickest response, please call the customer service phone number on your welcome sheet and speak with the call center supervisor. See below for the location of that phone number:
If you hav... |
|
|
We feel that we offer a quality answering service at a fair price, however we are happy to analyze any outside quotes and try to work with you on an adjustment or custom plan. Keep in mind that often ... |
|
|
Please call the customer service number on your welcome sheet and speak with the call center supervisor (this is best for an immediate response). Please see the sample below for the location of the nu... |
|
|
Based on how we bill, you receive a base rate charge to cover your current month on the 1st and an overage charge which is a total of any overage charges from the previous billing month (if you go ove... |
|
|
The correct answer to this question is yes (and no). All of our contracts, both answering service per call and call center per minute, have a month to month agreements.
With our answering service acc... |
|
|
Of course you can change your plan! Our billing department is happy to work with you as your needs change and your call volume either increases or decreases. Also, if you ever need services that are b... |
|
|
Yes. However, at this time we are not equipped to have our customers monitor their usage online. However, you can request a report on your usage anytime by contacting our billing department by submitt... |
|
|
With Specialty Answering Service, you can receive your messages any time (and any way) would like. We can send your messages as they come in or at a specific time each day. We can also manage differen... |
|
|
We have many different message delivery methods making our answering service versatile enough to work with any company. Delivery methods include:
Call Patching
Email Delivery
Voicemail Delivery
... |
|
|
We try to work as quickly as possible to get any answering service or call center account setup within a resonable timeframe. With most basic TAS (telephone answering service) accounts, we can usually... |
|
|
No. All of Specialty Answering Service's call centers are located in the United States. We never outsource your telephone calls overseas or employ any offshore (outside of the United States) operators... |
|
|
Depending on your needs and the plan you sign up for, we will bill you for either minutes or call counts (answered calls, outbound calls, texts, emails, faxes, and patches). Answering service plans ar... |
|
|
Yes. Because we have multiple call center locations, it is difficult to discuss the backup capabilities of each facility. But, as a generalization, most centers have at the very least battery backup s... |
|
|
Yes. Because we have multiple call center locations, it is difficult to discuss the specifics of each facility. Every facility employs message security with some of our larger centers who manage calls... |
|
|
Unfortunately, this depends on your local phone company and if your business phone line is able to forward multiple calls. As far as our call center software and our capabilities, are able to manage a... |
|
|
To take your lines off of call forwarding, simply dial *73. Your phone tone may experience a stuttered sound (usually two tones) which alert you that your telephone forwarding protocol has been deacti... |
|
|
We offer many ways for our customers to pay their invoice or any balance due on their account. We accept checks (paper or automated bank draft), money orders, and all major credit cards (Visa, Masterc... |
|
|
Yes, a $10.00 late fee is applied to invoices over 15 days past due. As stated on our terms:
Payments must be in possession of SAS on or before their due date. SAS reserves the right to require payme... |
|
|
Since Specialt Answering Service is a network of call centers, some of the call centers end their billing period on different days so the base rate may not always cover the exact same period. Dependin... |
|
|
This varies from answering service to answering service as each call center in out network uses different equipment with different thresholds for message storage and backup. As a general rule, your me... |
|
|
Our customer service / billing office is open Monday through Friday from 8:30AM-5:30PM. However, if you need to speak to someone urgently, you can call your call forwarding number and ask to speak wit... |
|
|
Yes. You can fax, email, or submit your on call schedule in a support desk request.
For faxing, please send the schedule direct to the call center fax number (as found on your welcome sheet) or fax... |
|
|
You can submit changes via email, fax, verbally, or by submitting a support ticket.
For faxing, please send the changes direct to the call center fax number (as found on your welcome sheet) or fax ... |
|
|
We can send you your invoice via email or US (postal) mail. If you elect to have your invoice sent both ways, we will email you an alert that your invoice has been created (with the option to download... |
|
Customer Service & Billing Support Desk
Loading knowledgebase suggestions...
