Posted by in Best Practices, Infographics

The job of a virtual assistant is never easy. Imagine dealing with hundreds of calls a day, often for similar issues, and having to repeat yourself over and over. It would be

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Posted by in Infographics

Headsets are a call center’s best friend, providing clear communication and a hands free experience for customer care representatives. Originally invented in 1910, they make it possible for operators to talk and

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Posted by in Infographics

Girl in call center

Did you know that call centers handle about 70% of all business interactions, and manage approximately 46 billion inbound calls a year? They are some pretty big numbers, and those statistics are

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Posted by in Customer Service

Small Business Kids

I once heard a burgeoning entrepreneur compare the market for small business owners to the recording industry. “Imagine Taylor Swift,” he said; “she can crank out mega-hit after mega-hit because she’s got

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