Posted by in Tip O' The Morning

Santas Elf

The North Pole Elves, aka Santa’s Helpers, are an industrious and creative bunch of customer service representatives, without whom the world would be devoid of magical toys and fudge stripe cookies. (Nevermind about the

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Posted by in Tip O' The Morning

Frosty the Snowman

Frosty landed a job as a CSR for 2015. He doesn’t have much customer service experience because he is made of snow and just came to life a few minutes ago. Regardless

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Posted by in Customer Service

How could Mr. Grinch, who is as cuddly as a cactus and as charming as an eel, be anything short of the world’s worst customer service representative? Well, despite the Grinch’s propensity

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Posted by in Customer Service

Santa Speeding Away

‘Twas the customer service before Christmas, Specialty Answering Service’s phones ringing like mad As customers ordered presents for mom, sis, and dad; Their credit cards ready to fire at will In hopes

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Posted by in Infographics

Santa in His Call Center

Ever wonder how they handle customer service at the North Pole? Even Santa can’t do it all. That’s why he has elves! So we interviewed one. He drew us a picture and

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Posted by in Customer Service

Ah, the holiday season. It’s a magical time filled with twinkling lights, candy canes, and the madness of retail. Amidst all of the hustle and bustle, and shoppers knocking each other down

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