Posted by in Using SAS

So, you are shopping for a telephone answering service. But what should you be looking for? Check out our list of 24 things that every great answering service should do! You should

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Posted by in Best Practices

Closeup of Wimpy Guy

Shopping around for an answering service, or thinking of switching from the service you currently use? As technology advances and customers’ needs become more complex, you would be remiss if you didn’t

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Posted by in Customer Service

6 Business Owners

Anyone who is currently using answering services to support their business can extol its benefits in great detail. If you are on the fence about if outsourcing will work for your organization,

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Posted by in Best Practices

Hanging Closed Sign

It’s the age-old quandary. If no one is in your office to hear the phone ring, does it make a sound? If someone is calling you after-hours, it doesn’t matter if the

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Posted by in Videos

Jane is an amazing small business owner, but she can’t do everything. Between answering her phones and responding to emails, she has no time to WOW new customers. The result: Jane is

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Posted by in Best Practices

Yelling at the phone

When something goes wrong with my computer, I get angry. Oftentimes, I get irrationally angry, and start hitting things, which, I’m told, doesn’t actually help my internet connectivity as I would like

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Posted by in Tip O' The Morning

Andre Agassi Outsources Hair

Outsourcing. Turns out it’s not just for telephone calls. The rich and famous have been outsourcing for years! From “The Bachelor” to Cinderella, movie stars, athletes, and even a few of our

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Posted by in Tip O' The Morning

A confused guy

Not sure if your business needs an answering service? In case you were on the fence about outsourcing, here are 50 ways an answering service can help you do business, and make

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Posted by in Best Practices

Ghost with a phone

When we wrote this post a few weeks ago, we could never have guessed that one of “Ghostbusters” writers, Harold Ramis, would pass away. Harold Ramis’ subversive genius was responsible for a

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