Posted by in Best Practices

Closeup of Typewriter

Your call center script. It’s the most important part of a successful call center solution. The best scripts make the transition between your office and your answering service seamless – meaning that

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Posted by in Best Practices

Bill Lumberg from Office Space

You practically jumped out of bed from another one of those horrible dreams. Your partner rolls over and asks, “Another one of the night terrors, honey?” You nod sheepishly between chest-heaving sobs

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Posted by in Tip O' The Morning

As small business owners, we are faced with the never-ending daily task of boosting employees’ performance. Looking for some possible solutions to this dilemma, I turned to a few of the prodigious

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