Posted by in Best Practices

Strong Small Business

Money? Revenue? Success? Nope. Think again. Here are the top 14 words and phrases that drive good business. Thank You. Do you thank your customers for their patronage? Do you send out

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Posted by in Customer Service

Unhappy operator

When I was in college, I used to work for the Alumni Relations Office, and let me tell you, there is no one more distressed than a 70-year-old alum who can’t figure

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Posted by in Customer Service

What’s the difference between an optimist and a pessimist? The optimist is the person who invented the toilet. The pessimist is the person who invented the diaper. Optimism, while undeniably great fodder

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