Feb 3 2011
Electric utility workers are busier than ever, and that’s because ice storms across the United States have brought down electric lines leaving thousands of businesses and homes without power. Many answering services are experiencing outages within their own offices. Unfortunately, answering services need to stay open and constantly have power. With their power down, answering services must generate their own electricity, allowing them to remain open 24 hours a day.
For short term power outages, answering services rely on battery backup power. Battery Backup is a battery or a set of batteries working in a Uninterruptable Power System. The UPS system provides an alternative source of power while the main power source is interrupted. This is an ideal situation for an answering service that is experiencing a power outage of less than two hours. Any power outages lasting longer than two hours require a backup generator.
Generators are a type of Emergency Power System. Other types of EPS’s include fuel cells and rechargeable batteries. The generator provides backup power resources in a crisis. It also can provide power when, planned or not, the regular power systems fail. With a generator in place, an answering service can remain fully functional for several hours, days, even weeks. The answering service or call center is an entity that people rely on; especially in an emergency. Having a complete disaster recovery plan in place is essential. And having back up power to handle both potential long and short term outages is especially vital.