Jun 15 2011
Category: Answering Service Lifestyle
The answering service industry offers some of the most flexible working arrangements for their employees. While some work in centralized call centers or in office buildings, many are able to work from home. What, then, sets this industry apart in their ability to allow such a large portion of their workforce to work from home?
The most concrete development in the answering service industry is the introduction of virtual office technology that allows for a linkage of workers in different locations. Besides the fact that calls for certain companies can simply be directed to the work-phones of home workers, the introduction of VOIP and other location devices allow calls fielded to answering services to be dispersed to any free line. The introduction of these internet and wireless phone connections allows workers in different private locations to field calls just as accurately and quickly as employees found in call centers.
This style of call-reception also allows the anwering-service industry to become more sucessful and more efficient internally. For example, individual answering companies are more likely to hire independent workers as it cuts the cost of renting and maintaing a call center. Additionally, this allows calls from any time zone to be handled in a concientious fashion. Instead of being unable to sign up a client due to their proximity to a call-center, the calls for that particular buisness or client could be handled by a few workers in their own homes spread throughout the country. This also allows answering services to hired skilled workers from anywhere in the country, discounting their location as a hindrance to their ability to work for a certain company.
The introduction of new technologies and the improvement aspect of having workers located in multiple locations are all reasons why an answering service would want to allow employees to work from home.