Specialty Answering Service Responds to Hurricane Irene
Specialty Answering Service, a multi location National Call Center has responded to Hurricane Irene, and the havoc that she has wreaked through the eastern portion of the United States. Specialty has locations in Florida, North Carolina, Virginia, Pennsylvania, New York, New Jersey and Massachusetts. While every east coast call center has been threatened by Irene, [...]
The Top Five Strangest Questions People Ask Call-Center Operators to Ascertain They’re Not in India
Apparently, the assurance on the part of operators that work in telephone answering services that say no ma’am, they’re not in India isn’t enough for some customers. In certain cases, they’ll go to extreme lengths to berate their operators with questions so intricate that even born-and-bred American operators can get frustrated. Take my advice—if you [...]
Dear Disover Card, Call Centers Aren’t All Bad
As a member of the call center community, I am amazed at how many misconceptions there are of our industry. When people hear the word call center, they picture an overseas operation located in India or The Philippines. Yet, more often than not, when someone reaches a call center, they are reaching someone right here [...]
Better Than A Free Answering Machine – How To Get Free Answering Services.
Ar are not unique in our marketing campaigns. We are one of a million (give or take) answering services that offer a free trial period. Of course, we want our customers to sign up after the free trial, but there is no pressure if they want to quit. We take it as a loss but and always [...]
