Specialty Answering Service

Telephone Answering Service Industry Trends & Insight

Specialty Answering Service Catches Zumba Fever

Specialty Answering Service Press Release / February 23, 2011: The staff of Specialty Answering Service has been “dancing up a storm” with the popular fitness program Zumba. Inspired by the New Year’s resolution of one of the company’s sales reps, Chris Oz, much of Specialty’s staff has been getting into shape with the Latin dance [...]

Bilingual Answering Services are Growing in the United States

If I were to say to “Servicios de contestacion bilingues estan creciendo en los Estados Unidos”, you probably wouldn’t know what I was talking about.  That phrase means the title of the article.  Having operators that can speak both English and Spanish is no longer a luxury, it is a necessity.  With so many businesses [...]

Answering Service Industry Sees a Rebound in the Economy

The telephone answering service industry, like so many others, have felt the effects of the recent economic downturn. In addition to seeing companies downsize, or in many cases close their doors for good, call volumes for the average call center account have dropped considerably. Fewer customers’ means fewer phone calls and less phone calls is [...]

Using an Answering Service for Bad Weather and Disasters

Just when we thought the winter was over, mother nature slaps the northeast across the face again.  Last week’s seventy degree temperatures were replaced this morning along the eastern coast of the United States with eight inches of snow.  Compared to the snow deluge the northern states had to deal with this winter, getting around today was [...]

Answering Services too busy to celebrate Presidents Day

If you were to ask someone to pick their favorite holiday, Presidents Day is probably not the first one that comes to mind. Situated in the middle of February, most folks don’t see the holiday as much more than a long weekend. While it is a welcomed day off, the third Monday in February is [...]