Getting the Most Out of Your Call Recording
In the early days of call recording, it was used only in large call centers or in answering services which dealt with niche industries such as financial services or legal services. Today however, even small answering services which employ 10-15 agents consider call recording an integral part of their architecture. If you are a small [...]
Specialty’s “My Phone & Me” Photo Contest
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Best Practices in Hiring for Call Centers
When it comes to hiring and staffing for call centers what immediately comes to mind to most people is the high attrition rates in the industry. It’s sad but true! This is a blog about the call center industry s we aren’t going to pad it with inaccurate representations of the industry. Very often, factors [...]
