Specialty Answering Service Company Blog

Answering Service Industry Trends & Insight

A Comparison of Answering Service Operational Models

The telephone answering service industry has undergone a lot of structural changes in the past few decades, especially in the area of service delivery. As competitiveness in the industry increased over time, firms started transforming themselves in an attempt to deliver value to the clients while still protecting their bottom lines. Following are the 4 [...]

Do Agents Prefer to Work for a Small Call Center?

Great question! I’m glad we are asking it. Although the popular perception about call centers is a large organization with hundreds of agents, a typical call center actually is much smaller in size. In fact, statistics show that nearly 90% of call centers employ less than 75 agents of which 75% of them have less [...]

Best Practices in Hiring for Call Centers

When it comes to hiring and staffing for call centers what immediately comes to mind to most people is the high attrition rates in the industry. It’s sad but true! This is a blog about the call center industry s we aren’t going to pad it with inaccurate representations of the industry. Very often, factors [...]

Adding Voicemail To Your Answering Service

As a businessperson, you have about 1 million things to do through the course of any one day and you may not find time to do one of the most important tasks of running a small business; answering your telephone calls 24/7. Sure, you could spend money on an employee then pay them overtime to be “on [...]

Top 4 Myths on Call Center Services and the Truth Behind them

Providing call center services to clients regardless of nature of business and size is the task performed by business process outsourcing companies. Call centers focus their attention on delivering satisfaction to both client s and their customers. The responsibility that rests on the shoulders of call center representatives is enormous since they need to please [...]

Dangers of Work At Home Operators

Many telephone answering services employ work at home operators. Now, not just any operator can work at home. Most operators that are working at home have been with the company for years and are granted the privilege to work remotely. Essentially, an operator only needs a computer and a telephone. The call center software is [...]

Lower your Answering Service Bill

In times of economic struggle, our customers sometimes look for ways to keep their answering service bills at a minimum. People recognize that completely eliminating their answering service is not a good decision. The answering service is a necessary part of business so completely getting rid of it is not an option. The better course of [...]

Using Answering Services for Global Response

Global businesses are relying on answering service to keep worldwide communications unified. Today, communication to businesses are not as cohesive as they once were. At one time, customer to company communication was done 100% via the telephone. With the advent of new adapted technologies, customers can now communicate via email, text message, and live web [...]

Can An Answering Service be Used for Personal Reasons?

At their core, answering services answer your phone calls when you are unavailable. Sure, there are other facets of the service like help desk, live chat, email response, etc., but the service is basically there to answer your calls. Obviously the business applications for answering service are endless, understand that there are personal applications as well: [...]

Start Your Own Answering Service

Starting an answering service is a fairly easy thing to do. In theory, you just need a few telephone lines, a few operators, and a few customers. Where starting an answering service starts to be tough is when you have more clients than you can manage, you can’t get operators to cover the “late shift”, [...]

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