Specialty Answering Service Company Blog

Answering Service Industry Trends & Insight

Calling Out Sick from Work during the Holidays

Top 10 reasons that your employees will not show up for work, this holiday season. An answering service handles all types of telephone calls; from medical emergencies to appointment cancellations and almost every type of call in between. One of the more interesting aspects of call handling involves fielding phone calls for people who are [...]

Voicemail For Your Business – AKA The Wonders of Voicemail

Voicemail for your Business: The Wonders of Voicemail If you are an established business owner or a entrepreneur who has just started their own business, you need to realize that you should be willing to do everything in your power to attract potential customers, keep existing customers, and increase the revenue of your company to ensure [...]

Funny Answering Machine Messages

When you work at an answering service, you answer a lot of telephone calls.  You also make a lot of telephone calls.  With all of the calls that an answering service operator makes in a given day, they reach their fair share of answering machine messages.  It is amazing how diverse the greetings on the [...]

How to Answer the Telephone If You Want to Leave a Bad Impression

Everyone wants to see posts on how to answer the telephone. We thought it would be interesting to write about how to answer the telephone the wrong way – also known as how to answer the telephone if you want to leave a bad impression. Actually, bad is an understatement. How about the worst impression [...]

Answering Machine, Why are You Still Answering My Calls

Dear Answering Machine, We’ve had a good run together. I remember picking you up in Sears 10 years ago. You were a pretty new model. I didn’t even need to buy tapes. Remember those tapes in the old days? Well, not you baby! You were top of the line. All digital. And man, were you [...]

The Top Five Strangest Questions People Ask Call-Center Operators to Ascertain They’re Not in India

Apparently, the assurance on the part of operators that work in telephone answering services that say no ma’am, they’re not in India isn’t enough for some customers. In certain cases, they’ll go to extreme lengths to berate their operators with questions so intricate that even born-and-bred American operators can get frustrated. Take my advice—if you [...]

Better Than A Free Answering Machine – How To Get Free Answering Services.

Our answering service is not unique in our marketing campaigns. We are one of a million (give or take) answering services that offer a free trial period. Of course, we want our customers to sign up after the free trial, but there is no pressure if they want to quit. We take it as a loss but [...]

Super Bowl provides a much needed breather for Answering Services

Are you ready for some football?   I know someone who is?  The operator at your answering service. With Most of America tuned into the Super Bowl this Sunday, the world seems to come to a halt.  Once the game starts, the grocery store aisles are empty.  The local Walmarts and Targets look deserted.  And the [...]

Call Center Operators + Bad Weather = Food Delivery

Working at an answering service is a tough job.  Even under normal circumstances, the job can be stressful.  But when the cold weather hits, look out.  With many of their clients offices closed due to weather conditions, an answering service is often overwhelmed.  Sometimes, especially, in these instances the staff will order food to be [...]