Can Social Media Be Your Virtual Call Center
Call center technology used to revolve around a cubicle, a telephone queue system and a script. Pretty simple. Walk into one of those call centers and you’d hear phones ring endlessly. Thanks to the advent of cyberspace, social media and the cloud, the concept of the virtual call center has dramatically evolved. How Has Social [...]
The Difference between Lead Generation and Sales
Lead generation and sales are so closely interconnected that it can sometimes be difficult to distinguish where one ends and the other begins. If we are going to define the two, “lead generation” refers to the process used to find potential customers, whereas “sales” refers to the actual hand over of products or services in [...]
Answering Service Businesses – A Top 5 List
Do you find yourself falling behind on orders? Is your business sparking and is it becoming increasingly difficult to keep up with the amount of calls coming in? If this sounds like you, then after reading this top 5 list of answering service businesses, all of your answering service problems can be washed away! Like [...]
