Specialty Answering Service Company Blog

Answering Service Industry Trends & Insight

Top 10 Most Polite Cities in the United States

Where did all the manners go?  More and more people are beginning to notice that the interactions between those coming in contact with each other, whether it be by phone, internet, or in person, are becoming less polite and more indifferent.  Most of us can remember parents and teachers chiding children on good behavior, respect, [...]

Specialty Answering Service Responds to Hurricane Irene

Specialty Answering Service, a multi location National Call Center has responded to Hurricane Irene, and the havoc that she has wreaked through the eastern portion of the United States.  Specialty has locations in Florida, North Carolina, Virginia, Pennsylvania, New York, New Jersey and Massachusetts.  While every east coast call center has been threatened by Irene, [...]

Specialty Answering Service Catches Zumba Fever

Specialty Answering Service Press Release / February 23, 2011: The staff of Specialty Answering Service has been “dancing up a storm” with the popular fitness program Zumba. Inspired by the New Year’s resolution of one of the company’s sales reps, Chris Oz, much of Specialty’s staff has been getting into shape with the Latin dance [...]

Bilingual Answering Services are Growing in the United States

If I were to say to “Servicios de contestacion bilingues estan creciendo en los Estados Unidos”, you probably wouldn’t know what I was talking about.  That phrase means the title of the article.  Having operators that can speak both English and Spanish is no longer a luxury, it is a necessity.  With so many businesses [...]

Answering Service Industry Sees a Rebound in the Economy

The telephone answering service industry, like so many others, have felt the effects of the recent economic downturn. In addition to seeing companies downsize, or in many cases close their doors for good, call volumes for the average call center account have dropped considerably. Fewer customers’ means fewer phone calls and less phone calls is [...]

Using an Answering Service for Bad Weather and Disasters

Just when we thought the winter was over, mother nature slaps the northeast across the face again.  Last week’s seventy degree temperatures were replaced this morning along the eastern coast of the United States with eight inches of snow.  Compared to the snow deluge the northern states had to deal with this winter, getting around today was [...]

Answering Services too busy to celebrate Presidents Day

If you were to ask someone to pick their favorite holiday, Presidents Day is probably not the first one that comes to mind. Situated in the middle of February, most folks don’t see the holiday as much more than a long weekend. While it is a welcomed day off, the third Monday in February is [...]

Send Candy or Flowers to Your Answering Service for Valentine’s Day

They answer your calls twenty four hours a day.  They never take a break.  They answer each and every phone call that you can’t get to.  And they treat your business like their own.  You only pay them pennies an hour.  They are your answering service.  The dependable voice on the other line of the [...]

Answering Services Relying on Backup Power More than Ever

Electric utility workers are busier than ever, and that’s because  ice storms across the United States have brought down electric lines leaving thousands of businesses and homes without power.  Many answering services are experiencing outages within their own offices.  Unfortunately, answering services need to stay open and constantly have power.   With their power down, answering [...]

Answering Services Beware: Storms to be an issue in 75% of the United States

If I were to check the weather forecast in your part of the country, there would be seventy five percent chance that it would not be something sunny and pleasant.

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