How an Answering Service Can Help Your Seasonal Businesses
If you have a seasonal business, you have several options available for handling your incoming calls. For instance, you could answer all of the calls yourself, hire a secretary/receptionist, let your calls go to voicemail, answer the phone then hang up, answer the phone and not say ‘hello’ but instead wait for the other person [...]
A Comparison of Answering Service Operational Models
The telephone answering service industry has undergone a lot of structural changes in the past few decades, especially in the area of service delivery. As competitiveness in the industry increased over time, firms started transforming themselves in an attempt to deliver value to the clients while still protecting their bottom lines. Following are the 4 [...]
Key Metrics to Measure Effectiveness of Your Third Party Call Center Relationship
Metrics for measuring call center performance have received a lot of attention over the years, with most metrics focusing on how an answering service can generate maximum ROI for its investment. However, the ways in which an organization can measure the effectiveness of its third party call center relationship is an equally important and often [...]
