What your Phone Business Service Should Include
Despite the popularity of call center services, the use of business phone service systems is still being advocated by majority of companies. It is still the primary means by which customers, clients, and business partners communicate using the telephone and other communication mediums. Companies who obtain call center services most assuredly have business phone service [...]
Can Answering Service Reviews Help You Avoid Rip-offs?
When it comes down to the most important aspect of any business, quality and customer service is at the top of the list. So when looking at a company that will be answering each and every one of your phone calls, these same two qualities need to be present. In recent research, it was found [...]
About Our Blog
Looking for a telecommunications blog? Well, you've come to the right place (smile). Specialty Answering Service's Telecom Blog provides all types of posts and ramblings about - you guessed it - telecommunications. This means phone talk, communications chatter, network discussions, and such.
Recently Written
- A Comparison of Answering Service Operational Models
- Do Agents Prefer to Work for a Small Call Center?
- Getting the Most Out of Your Call Recording
- Specialty’s “My Phone & Me” Photo Contest
- Best Practices in Hiring for Call Centers
- Key Metrics to Measure Effectiveness of Your Third Party Call Center Relationship
- Call Center Agent Skills: Depth or Breadth?
- Call Center Agents VS. Automation: Which Side Are You On
- The Difference between Lead Generation and Sales
- Free Answering Services? Can They Really be Real?
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Archives
- May 14, 2012–May 20, 2012 (2)
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- February 20, 2012–February 26, 2012 (3)
- February 13, 2012–February 19, 2012 (4)
- February 6, 2012–February 12, 2012 (2)
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- September 12, 2011–September 18, 2011 (7)
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- March 14, 2011–March 20, 2011 (2)
- March 7, 2011–March 13, 2011 (1)
- February 28, 2011–March 6, 2011 (1)
- February 21, 2011–February 27, 2011 (5)
- February 14, 2011–February 20, 2011 (2)
- February 7, 2011–February 13, 2011 (3)
- January 31, 2011–February 6, 2011 (8)
