Dec 16 2011
The Advantages of A Virtual Office
Category: Business, Outsourcing, Receptionist Services, Virtual Office
A virtual office offers a combination of offsite address and live communication services capable of allowing users to reduce typical or traditional office expenses, while still upholding professionalism in their businesses.
Because of the current condition of the U.S. economy and other countries’ economies as well, businesses are starting to see the advantages posed by having a virtual office as opposed to the traditional, onsite office environment.
To illustrate, since a virtual office is ‘virtual’, business owners will not have to shell out for communication and space infrastructure, therefore keeping their office costs at a minimum. Likewise, since the key to today’s technology is portability, the virtual employees or virtual staff is afforded the luxury of not having to ‘come in for work’ which saves them more time to do their jobs.
Dec 15 2011
The Truth behind Doctors Answering Services
Category: Medical Answering Services
Doctors face two major dilemmas in their practice, namely the delivery of quality health care and guarantee of continuous and steady profit stream. Delivery of health care is in fact a business; an industry which is both fulfilling and profitable. Ensuring that a doctor’s goals of being a medical provider and an entrepreneur are accomplished both at the same time also lies in the competence and skill level of the employees that he or she hires.
The success of a business relies on clear, accurate, and concise exchange of information between patients and doctors. Medical communication is integral in the success of a health care facility and private practice. Doctor answering services are provided by third-party communication companies. They are outsourcing companies that are geared towards making the exchange and relay of information organized for medical specialists.
Dec 14 2011
Calling Out Sick from Work during the Holidays
Category: Funny (We Think So)
Top 10 reasons that your employees will not show up for work, this holiday season.
An answering service handles all types of telephone calls; from medical emergencies to appointment cancellations and almost every type of call in between. One of the more interesting aspects of call handling involves fielding phone calls for people who are call off sick from work. Most of these calls are routine. However, occasionally these calls get interesting and often times, comical. During the holidays these calls tend to become even more interesting.
Specialty Answering Service has compiled a list of the top 10 phone calls that they have taken from employees who are calling off sick for work.
- I’m calling off sick from work today, because I need to rest up for the office Christmas party. Let them know that even though I will not be into the office, I will be at the party tonight. Tell them to call me on my cell if they need me to pick up anything for the party.
- Please let them know that I will not be in today. I had a bad reaction to eggnog. I am allergic to eggs, and did not know that the eggnog contained eggs. I should be in the office tomorrow. I have a Doctor’s note, as I was in the emergency room much of the night.
- I won’t be in today because I need to catch up on my Christmas cookies. I will be baking most of the day.
- I got a bit drunk last night; A little too much Christmas cheer. Therefore I won’t be able to make it in today.
- My dog ate the mistletoe.
- I won’t be in. I can’t say why. It’s Christmas related. That’s all I can say.
- I will not be in to work. My husband fell off the roof putting up the Christmas lights. And he’s not doing so well.
- I am calling off because Betty (the names have been changed to protect the ‘not so innocent’) called off sick yesterday, to do her Christmas shopping. I had to do all her work yesterday, so I don’t care that she has to do all of my work today.
- We are trying to conceive. My wife’s temperature is optimal, and we’d love to have good news to give the family over the holiday. Wish us luck.
- I was at the mall this morning; before work and I got such a good parking spot that I don’t want to give it up.
It is difficult not to smile when you are taking such calls. Yet, in the United States alone there are over twenty million bogus sick days taken every yuletide season. While these illnesses are quite amusing, they cost businesses millions of dollars every day. Specialty Answering Services have devised strategies to help reduce call outs by training operators to use language to help dissuade unnecessary absences.
Dec 12 2011
What Exactly Are Virtual Office Services
Category: Virtual Office
The concept of virtual office services is believed to be an off-shoot of the increasing availability of technology which makes telecommunication possible and makes the idea of physical distance almost non-existent.
In order to comprehend and fully appreciate this concept, it is important to initially define what a virtual office is. In the context of virtual office services, a virtual office represents a combination of off-site address and communication services which allow for reduced cost of maintaining an office space compared to traditional methods.
Dec 10 2011
Convenience and Professionalism Via Medical Answering Services
Category: Medical Answering Services
For healthcare providers who have patients that contact them directly, the availability of medical answering services can lead to a consistency of treatment that is characterized by professionalism and courtesy.
Investing in this type of service allows the patient to get a prompt and expert reply that will lead to loyalty to the healthcare provider. It is important to establish the reputation and credibility of the medical answering services you provide because their performance directly reflects on the reputation of the healthcare provider.
Dec 7 2011
The Advantages of Hiring Virtual Assistant Services
Category: Business, Outsourcing, Virtual Office
We are now living in a digital age, and the need for a reliable and dependable virtual assistant is undeniably on the rise too. Professionals who used to work in the corporate arena are now rendering their services as virtual assistants. Individuals who are now working as VAs realize that there are several benefits in working from one’s private space or home.
Here are a couple of reasons why more people are interested in trying out to become Virtual Assistants:
Dec 5 2011
The Concept of A Medical Call Center
Category: Medical Answering Services
The sudden increased demand for medical call center services is based mostly on the requirements of healthcare organizations to handle the scheduling of appointments as well as other patient related concerns. In order to be efficient and effective in this role, a medical call center should be able to handle requests from patients any time of the day. After all, the underlying consideration is based on making everything as convenient as possible for the patients.
There will undoubtedly be some circumstances in a clinical setting wherein medical support staff members will not be able to attend to all incoming calls in due preference to their core responsibilities of looking after the medical needs of their patients.
Dec 2 2011
Physician Answering Services- Top 5 Reasons Why Your Medical Practice Needs One
Category: Medical Answering Services
Tags: medical answering > medical answering service > physicians answering service
Physicians are always on –call. This is a truth that is evident with the busy work schedule that they follow day in and day out. Providing health care to various patients throughout the day can be very stressful, especially when doctors do not have competent staff members who can take over and manage their schedules daily.
Physicians nowadays can get all the help that they need in running their business by hiring the services of Specialty Answering Service.
Physicians’ answering services are growing in popularity in recent years for two main reasons:
Nov 30 2011
Top 5 Reasons Why You Need Small Business Answering Services
Category: Business
A start-up enterprise needs reliable small business answering services to further increase revenue and ensure continuous growth. Customer relationship management is an integral part of any type of business. Regardless of company size, knowing how to respond to the needs of customers should be a priority among business owners.
This is most true when you are managing a small-scale company. Obtaining the services of a third-party customer and technical support provider should be considered as this can translate to client satisfaction and possible expansion of your business as well.
Nov 28 2011
Customer Support Call Center- Integral Part of Business Success
Category: Advice & Information, Business, Call Centers, Customer Service
A customer support call center plays an integral role in the flourishing of almost all types of business entities. Business concepts, ideas, and strategies are mostly sourced from the information and feedback that customers provide through their calls. Without customer support call centers, the development of new products and the launch of brand new services will be impossible. Regardless of company size, getting the services of a customer support call center just might be your company’s key to financial growth and success.
What is a customer support call center?
About Our Blog
Looking for a telecommunications blog? Well, you've come to the right place (smile). Specialty Answering Service's Telecom Blog provides all types of posts and ramblings about - you guessed it - telecommunications. This means phone talk, communications chatter, network discussions, and such.
Recently Written
- A Comparison of Answering Service Operational Models
- Do Agents Prefer to Work for a Small Call Center?
- Getting the Most Out of Your Call Recording
- Specialty’s “My Phone & Me” Photo Contest
- Best Practices in Hiring for Call Centers
- Key Metrics to Measure Effectiveness of Your Third Party Call Center Relationship
- Call Center Agent Skills: Depth or Breadth?
- Call Center Agents VS. Automation: Which Side Are You On
- The Difference between Lead Generation and Sales
- Free Answering Services? Can They Really be Real?
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