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MIT students show power of open cell phone systems (AP)

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How to Optimize Skills-Based Routing Published : January 04, 2008 \| Author : tcardin \| Views : 191 \| Unrated	Total Views : 191 Print \| Email to friend

Exploring the idea of matching the needs of the incoming caller with the agent best fit to manage their needs.
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What If Your Competitors Tapped Into Your Call Center Published : January 04, 2008 \| Author : tcardin \| Views : 169 \| Unrated	Total Views : 169 Print \| Email to friend

An analysis of ways to improve your answering service from the perspective of internal weaknesses as visible to an outsider.
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At-Home Agents: The Promises and Pitfalls Published : January 04, 2008 \| Author : tcardin \| Views : 146 \| Unrated	Total Views : 146 Print \| Email to friend

Introspective look at at home call center agents including pros, cons, and their relation to the evolution of the telecommunications industry.
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2012 – A Future Scenario for the Telemessaging Industry Published : January 04, 2008 \| Author : tcardin \| Views : 140 \| Unrated	Total Views : 140 Print \| Email to friend

A look at what lies in the future of the answering service, call center, and telecommunications industry as related to VOIP.
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Telephone Answering Service and voip.

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» Total Articles	35
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» Total Views	1627
» Total categories	20

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