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Call Center
Articles about call center industry activity.

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How to Optimize Skills-Based Routing Published : January 04, 2008 \| Author : tcardin \| Views : 191 \| Unrated	Total Views : 191 Print \| Email to friend

Exploring the idea of matching the needs of the incoming caller with the agent best fit to manage their needs.
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At-Home Agents: The Promises and Pitfalls Published : January 04, 2008 \| Author : tcardin \| Views : 146 \| Unrated	Total Views : 146 Print \| Email to friend

Introspective look at at home call center agents including pros, cons, and their relation to the evolution of the telecommunications industry.
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Be Careful What You Measure Published : December 28, 2007 \| Author : tcardin \| Views : 57 \| Unrated	Total Views : 57 Print \| Email to friend

Call centers and incorrect interpertation of statistical analysis.
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The Future of the Call Center Published : December 28, 2007 \| Author : tcardin \| Views : 61 \| Unrated	Total Views : 61 Print \| Email to friend

Describing the future of the call center including moving toward web enabled technology.
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Call centers and incorrect interpertation of statistical analysis.